ThoughtSpot and a green data organization
Updated December 13, 2022
ThoughtSpot and a green data organization
Score 5 out of 10
Vetted Review
Verified User
Overall Satisfaction with ThoughtSpot
It's being used by one department to support many business units. The goal is to better understand when is the best time to contact customers for purchasing. This proves to be a bit difficult as it challenges you as a data analyst to choose the right input data for the software to ingest.
- The interface is pleasing. Makes you feel like you have access to some future tech software you would see in a Bond film or something.
- Their customer service has been top notch as far as I can tell.
- When there are questions they are quick to respond or reach out to colleagues that might better know.
- Better communicating the limitations of the software. It's not valuable to me to know that it's a sign of success that "purchased" is included in the data set for successful transactions.
- Giving direction on data cleanliness could be improved.
- If I'm honest, I'm not aware of any positive impact delivered to date yet. It's very experimental at this stage but we have a few things going to market now.
Since we have had very few users trained or given access to the software, I would say it is going to take awhile. You have to have such a commanding understanding of our internal BI architecture, to begin with, and really know what the correct signals for success really are that it's proven difficult to just sit down and extract value from it.
I've been frustrated more than not on the output results but I blame our data more than anything. Repeated values are rampant in different values so the software has a habit of just relating those values instead of finding the ones that matter.
No, we have too many tools to start this on another one.
Not as great on visualization or addressability but overall better.
Do you think ThoughtSpot delivers good value for the price?
Yes
Are you happy with ThoughtSpot's feature set?
Yes
Did ThoughtSpot live up to sales and marketing promises?
Yes
Did implementation of ThoughtSpot go as expected?
Yes
Would you buy ThoughtSpot again?
Yes
ThoughtSpot Feature Ratings
Using ThoughtSpot
4 - Insights to personalization and testing efforts
1 - They are the smartest person that works here.
- personalization
- testing
- segmentation
- identifying personalized experiences
- bringing data sources together
Evaluating ThoughtSpot and Competitors
Not Sure
- Product Features
- Product Usability
Better use cases from vendors
ThoughtSpot Support
| Pros | Cons |
|---|---|
Quick Resolution Knowledgeable team Kept well informed Immediate help available | Poor followup Escalation required Need to explain problems multiple times Slow Initial Response |
No, Martech didn't want it.
The person that did our demos was super quick on calls and answered most issues on the spot.
Using ThoughtSpot
| Pros | Cons |
|---|---|
Like to use Easy to use Well integrated Quick to learn Feel confident using | Unnecessarily complex Requires technical support Inconsistent Cumbersome Lots to learn |
- Personalization
- Identity
- exporting
- no washboarding and management loves a dashboard
Yes, but I don't use it