ThoughtSpot and a green data organization
Updated December 13, 2022

ThoughtSpot and a green data organization

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with ThoughtSpot

It's being used by one department to support many business units. The goal is to better understand when is the best time to contact customers for purchasing. This proves to be a bit difficult as it challenges you as a data analyst to choose the right input data for the software to ingest.
  • The interface is pleasing. Makes you feel like you have access to some future tech software you would see in a Bond film or something.
  • Their customer service has been top notch as far as I can tell.
  • When there are questions they are quick to respond or reach out to colleagues that might better know.
  • Better communicating the limitations of the software. It's not valuable to me to know that it's a sign of success that "purchased" is included in the data set for successful transactions.
  • Giving direction on data cleanliness could be improved.
  • If I'm honest, I'm not aware of any positive impact delivered to date yet. It's very experimental at this stage but we have a few things going to market now.
Since we have had very few users trained or given access to the software, I would say it is going to take awhile. You have to have such a commanding understanding of our internal BI architecture, to begin with, and really know what the correct signals for success really are that it's proven difficult to just sit down and extract value from it.
I've been frustrated more than not on the output results but I blame our data more than anything. Repeated values are rampant in different values so the software has a habit of just relating those values instead of finding the ones that matter.
I think there is potential but I/We are not ready to extract it from my experience. We do have one colleague that is leaps and bounds above the rest of us but he is generally hamstrung with the business problem not aligning with the data set available.
No, we have too many tools to start this on another one.
Not as great on visualization or addressability but overall better.

Do you think ThoughtSpot delivers good value for the price?


Are you happy with ThoughtSpot's feature set?


Did ThoughtSpot live up to sales and marketing promises?


Did implementation of ThoughtSpot go as expected?


Would you buy ThoughtSpot again?


Even though I am not in the contract discussions or know pricing, my understanding is that it is a very expensive product. I'm not certain we are ready to extract the value we should out of this relationship, yet. I believe that by improving our data set by including real-time data instead of just historic we could potentially be better at utilizing this product.

ThoughtSpot Feature Ratings

Customizable dashboards
Drill-down analysis
Formatting capabilities
Integration with R or other statistical packages
Not Rated
Report sharing and collaboration
Publish to Web
Not Rated
Publish to PDF
Not Rated
Report Delivery Scheduling
Not Rated
Delivery to Remote Servers
Pre-built visualization formats (heatmaps, scatter plots etc.)
Location Analytics / Geographic Visualization
Predictive Analytics
Multi-User Support (named login)
Role-Based Security Model
Multiple Access Permission Levels (Create, Read, Delete)
Single Sign-On (SSO)
Responsive Design for Web Access
Mobile Application
Not Rated
Dashboard / Report / Visualization Interactivity on Mobile
Not Rated
Javascript API
Not Rated
Not Rated
Themeable User Interface (UI)
Not Rated

Using ThoughtSpot

4 - Insights to personalization and testing efforts
1 - They are the smartest person that works here.
  • personalization
  • testing
  • segmentation
  • identifying personalized experiences
  • bringing data sources together
Not up to me but I like it.

Evaluating ThoughtSpot and Competitors

  • Product Features
  • Product Usability
Better use cases from vendors

ThoughtSpot Support

It's been fine. Minimal issues.
Quick Resolution
Knowledgeable team
Kept well informed
Immediate help available
Poor followup
Escalation required
Need to explain problems multiple times
Slow Initial Response
No, Martech didn't want it.
The person that did our demos was super quick on calls and answered most issues on the spot.

Using ThoughtSpot

Like to use
Easy to use
Well integrated
Quick to learn
Feel confident using
Unnecessarily complex
Requires technical support
Lots to learn
  • Personalization
  • Identity
  • exporting
  • no washboarding and management loves a dashboard

ThoughtSpot Reliability

Seemed to deal well with multiple instances of Sales Force Marketing Cloud
No reliability issues. Always easy to log in.
It does what it is supposed to. Would be nice to have a bit more insights.