TOPdesk as single tool to service the organization!
Anonymous | TrustRadius Reviewer
Updated January 08, 2020

TOPdesk as single tool to service the organization!

Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with TOPdesk

We are using Topdesk as a service management tool to support the organization and to have one tool where the IT department can do all administrative work.
450 - We have 7 or 8 users for the backend which are all members of the IT department and about 400 users that we support.
  • Single source of data for administrative purposes
  • Quick tickets are real time savers!
  • Showing relations between objects.
  • No WYSIWYG editor, real pain in the ass.
  • Building configurations of different objects can consume relatively a lot of time
  • Search engine can be optimized
  • The single source of data is a time saver which makes the whole department more proficient.
  • Quick tickes saves the servicedesk a lot of time, which make them more efficient.
Single source of data, one system that contains all assets, users, tickets etc. is what i like the most about Topdesk.
Support knows what they are talking about and have a quick response time!
Solid tool for IT Service Management!
Your organization needs to fit in the framework that Topdesk provides, we didn't get a proper image of the framework beforehand so we made a lot of (needed) changes in the organization to make Topdesk work. With these changes in places it works like a charm.

TOPdesk Feature Ratings

Organize and prioritize service tickets
7
Self-service tools
4
ITSM collaboration and documentation
6
Configuration mangement
8
Change requests repository
8
Change calendar
8