TOPdesk as single tool to service the organization!
Updated June 14, 2022
TOPdesk as single tool to service the organization!
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with TOPdesk
We are using Topdesk as a service management tool to support the organization and to have one tool where the IT department can do all administrative work.
1000 - Used troughout the organization to support IT, Security, Privacy and invoice related questions.
- Single source of data for administrative purposes
- Quick tickets are real time savers!
- Simple sequential workflows are very handy
- Improved WYSIWYG editor, still not perfect
- Complex flows are not always possible
- Limited design options for knowledge items and the self service portal
- The single source of data is a time saver which makes the whole department more proficient.
- Quick tickes saves the servicedesk a lot of time, which make them more efficient.
- Self service does really help our team, even when its not perfect
- Spiceworks, SolarWinds Service Desk (SSD), ManageEngine ADSelfService Plus and ServiceNow Now Platform
Single source of data, one system that contains all assets, users, tickets etc. is what i like the most about Topdesk.
Do you think TOPdesk delivers good value for the price?
Yes
Are you happy with TOPdesk's feature set?
Yes
Did TOPdesk live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of TOPdesk go as expected?
I wasn't involved with the implementation phase
Would you buy TOPdesk again?
Yes