TOPdesk as single tool to service the organization!
Updated June 14, 2022

TOPdesk as single tool to service the organization!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with TOPdesk

We are using Topdesk as a service management tool to support the organization and to have one tool where the IT department can do all administrative work.
1000 - Used troughout the organization to support IT, Security, Privacy and invoice related questions.
  • Single source of data for administrative purposes
  • Quick tickets are real time savers!
  • Simple sequential workflows are very handy
  • Improved WYSIWYG editor, still not perfect
  • Complex flows are not always possible
  • Limited design options for knowledge items and the self service portal
  • The single source of data is a time saver which makes the whole department more proficient.
  • Quick tickes saves the servicedesk a lot of time, which make them more efficient.
  • Self service does really help our team, even when its not perfect
Single source of data, one system that contains all assets, users, tickets etc. is what i like the most about Topdesk.
Support knows what they are talking about and have a quick response time!
Solid tool for IT Service Management!

Do you think TOPdesk delivers good value for the price?


Are you happy with TOPdesk's feature set?


Did TOPdesk live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of TOPdesk go as expected?

I wasn't involved with the implementation phase

Would you buy TOPdesk again?


Very usefull tool to support IT and its processes. For complex workflows ir processes your organization needs to fit in the framework that Topdesk provides.

TOPdesk Feature Ratings

Organize and prioritize service tickets
Expert directory
Not Rated
Service restoration
Not Rated
Self-service tools
ITSM collaboration and documentation
Configuration mangement
Change requests repository
Change calendar