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TOPdesk Review 12 of 97
User Review: "TOPdesk"
https://www.trustradius.com/it-service-management-itsmTOPdeskUnspecified8207101
Emin Sahin profile photo
July 17, 2018

User Review: "TOPdesk"

Score 8 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with TOPdesk

TOPdesk is used by the IT department, to register and manage incoming help desk calls. As an add-on, TOPdesk is also being used for inventory management.
5 - IT service management
  • Inventory Management
  • User information
  • User management
  • Nothing [needs improvement]
  • Increased efficiency
Support is quick and the expert levels are high
Wel suited: inventory management
Less appropiate: project management

TOPdesk Feature Ratings

Organize and prioritize service tickets
8
Expert directory
7
Service restoration
7
Self-service tools
8
Subscription-based notifications
6
ITSM collaboration and documentation
8
ITSM reports and dashboards
7
Configuration mangement
7
Asset management dashboard
8
Policy and contract enforcement
8
Change requests repository
7
Change calendar
7
Service-level management
7