Overall Satisfaction with TOPdesk
We have been using TopDesk for just over 1 year and it has been a great product. Head and shoulders above other products in its field. With the help of the TopDesk support team, we were able to replace our previous ticketing system with this product and it has worked very well. We have not run into any issues that could not be resolved with a quick phone call to the support team. Thank you to Lovlyn and all the others who helped us to get this program running exactly how we wanted it. It is a top-shelf product, with an excellent support and implementation team.
This is a ticketing system which is used for logging and tracking incidents/repairs.
- We switched from a similar product and have found TopDesk to be quite superior.
We were using an older version of FootPrints before making the switch to TopDesk. TopDesk is vastly superior to the version of FootPrints we were using.
The support team and the implementation team have both been amazing. Any issues that we have encountered have been resolved right away by the support team. I couldn't ask for anything more.
We will definitely continue to use the product. Their teams are very knowledgeable and very easy to work alongside.
We have been using TopDesk for just over 1 year, and it has fit our needs perfectly.