Top Shelf Product With A Great Support Team
March 12, 2020
Top Shelf Product With A Great Support Team
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with TOPdesk
We have been using TopDesk for just over 1 year and it has been a great product. Head and shoulders above other products in its field. With the help of the TopDesk support team, we were able to replace our previous ticketing system with this product and it has worked very well. We have not run into any issues that could not be resolved with a quick phone call to the support team. Thank you to Lovlyn and all the others who helped us to get this program running exactly how we wanted it. It is a top-shelf product, with an excellent support and implementation team.
This is a ticketing system which is used for logging and tracking incidents/repairs.
- Easy for end users.
- Detailed audit reporting on tickets.
- Great support team.
- Great implementation team.
- We use SSRS for producing reports as the built in reporting system is not quite as granular as our admin team wanted.
- We switched from a similar product and have found TopDesk to be quite superior.
We were using an older version of FootPrints before making the switch to TopDesk. TopDesk is vastly superior to the version of FootPrints we were using.