Top Shelf Product With A Great Support Team
March 12, 2020

Top Shelf Product With A Great Support Team

Jesse Hertel | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with TOPdesk

We have been using TopDesk for just over 1 year and it has been a great product. Head and shoulders above other products in its field. With the help of the TopDesk support team, we were able to replace our previous ticketing system with this product and it has worked very well. We have not run into any issues that could not be resolved with a quick phone call to the support team. Thank you to Lovlyn and all the others who helped us to get this program running exactly how we wanted it. It is a top-shelf product, with an excellent support and implementation team.
This is a ticketing system which is used for logging and tracking incidents/repairs.

Pros

  • Easy for end users.
  • Detailed audit reporting on tickets.
  • Great support team.
  • Great implementation team.

Cons

  • We use SSRS for producing reports as the built in reporting system is not quite as granular as our admin team wanted.
  • We switched from a similar product and have found TopDesk to be quite superior.
We were using an older version of FootPrints before making the switch to TopDesk. TopDesk is vastly superior to the version of FootPrints we were using.
The support team and the implementation team have both been amazing. Any issues that we have encountered have been resolved right away by the support team. I couldn't ask for anything more.
We will definitely continue to use the product. Their teams are very knowledgeable and very easy to work alongside.
We have been using TopDesk for just over 1 year, and it has fit our needs perfectly.

TOPdesk Feature Ratings

Incident and problem management
10.0
Organize and prioritize service tickets
10
Expert directory
Not Rated
Service restoration
Not Rated
Self-service tools
10
Subscription-based notifications
10
ITSM collaboration and documentation
Not Rated
ITSM reports and dashboards
Not Rated
ITSM asset management
Not Rated
Configuration mangement
Not Rated
Asset management dashboard
Not Rated
Policy and contract enforcement
Not Rated
Change management
Not Rated
Change requests repository
Not Rated
Change calendar
Not Rated
Service-level management
Not Rated

Comments

  • Victor van der Vring | TrustRadius Reviewer
    Victor van der Vring
    (Vendor Representative) commented 5 years ago
    Hi Jesse. Thank you very much for taking the time to write this review. We really appreciate it. I'll be sure to share your feedback and great compliments with the team. Victor van der Vring TOPdesk Quality Assurance

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