Overall Satisfaction with TOPdesk
- Comes up with suggestions when creating an incident
- Being able to follow your incident
- One portal for all your questions
- As far as we are concerned, the scrum board needs attention. It is not possible to add documents, and tacs.
We considered building it into Profit (Afas), but this did not meet our needs. The forms that can be created in the SSP (Self Service Portal) are often much more flexible.
TOPdesk also has the option of proposing solutions when creating the incident. In this way, we hope that the employee will receive a large part of their questions answered outside the opening hours of our helpdesk and that they will feel that we provide as much 24/7 service as possible.
The start of the implementation didn't go smoothly. There were some difficulties between the consultant from TOPdesk and the employee who would do the software setup. Their working method did not match.
TOPdesk solved this very well. After the rocky start, we went through a smooth implementation.
TOPdesk is a very good tool for creating and registering and reporting incidents. The scrum board deserves attention. It is nice to accommodate as much everything as possible in an application, unfortunately, this is not yet a fully-fledged instrument.
We hesitated to use Profit (Afas) to register incidents because this application was already present. However, this was too limited in functionality for us. The forms that can be created in the SSP (Self Service Portal) are often much more flexible.