Topdesk is TOP
June 21, 2023
Topdesk is TOP
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with TOPdesk
I am use TOPdesk for our customer Incidents and changes. I reply TOPdesk changes foor the customers.
4400 - Nurses, docters, managers, docter-assistents etc
- Change management
- Majors
- Inventory management
- Sprint board
- Contract management
- knowledge sharing
- Self managment
Topdesk is not ideally used for Jira Project management, Its not user friendly in the way Jira has a more user friendly approach regarding sprint planning and regarding a Kan Ban board. Furthermore Topdesk has a lot of addons that need to be bought. In Jira you can add and customize as you like. In that approach its more of a Do it Yourself package. Furthermore we see that Atlassian as a company as a whole has way more integrated features. Think of confluence. Its a one stop solution regarding change management, Project management, Contract management and a really useful information managent tool
Do you think TOPdesk delivers good value for the price?
Not sure
Are you happy with TOPdesk's feature set?
Yes
Did TOPdesk live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of TOPdesk go as expected?
I wasn't involved with the implementation phase
Would you buy TOPdesk again?
Yes