Good service management tool
February 17, 2025

Good service management tool

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with TOPdesk

We use TOPdesk for incident- change- and problem management and also for Asset management. It is used by our IT department and Servicedesk. We also use a self service portal for end users to log incidents and requests.

Pros

  • asset management
  • action sequences
  • knowledge items
  • self service
TOPdesk is much more flexible, it also has a self service portal which is convenient. Easy to ask questions to the TOPdesk service desk and good support.
Quick answers, good solutions
Satisfied customer

Do you think TOPdesk delivers good value for the price?

Yes

Are you happy with TOPdesk's feature set?

Yes

Did TOPdesk live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of TOPdesk go as expected?

Yes

Would you buy TOPdesk again?

Yes

Well suited for incident- and change management. In change management it is quite difficult to add activities in a workflow, therefore we use a lot of change templates.

TOPdesk Feature Ratings

Incident and problem management
8.3
Organize and prioritize service tickets
9
Service restoration
Not Rated
Self-service tools
9
Subscription-based notifications
Not Rated
ITSM collaboration and documentation
8
ITSM reports and dashboards
7
ITSM asset management
9.0
Configuration mangement
9
Change management ()
Not Rated

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