TOPdesk review
April 28, 2025

TOPdesk review

Marc Van Aken | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with TOPdesk

Asset mangement IT, ITIL processes Human Resource processes, Faiclity Management processes.

Business 'problems': one portal for all your facilitation questions and wishes. Better Asset Management

Pros

  • Call registration
  • Automation of onboarding processes
  • Managing (IT) Assets
  • ITIL

Cons

  • Better USer management/ user rights within the TOPdesk Operator environment
  • More options for look and feel for the self service portal
  • Release management: export your functional changes form the TOPdesk test environment tot the TOPdesk Production environment
  • more self service for our organisation
  • more calls trough self service portal, less phone calls to the IT service desk
quick responce time, great solutions
it works fine for our organisation

Do you think TOPdesk delivers good value for the price?

Yes

Are you happy with TOPdesk's feature set?

Yes

Did TOPdesk live up to sales and marketing promises?

Yes

Did implementation of TOPdesk go as expected?

I wasn't involved with the implementation phase

Would you buy TOPdesk again?

Yes

Managing Assets, automation steps within the call taking proces.

less appropiate for Agile working like Azure Devops of Gira for example

TOPdesk Feature Ratings

Incident and problem management
6.6
Organize and prioritize service tickets
8
Service restoration
7
Self-service tools
7
Subscription-based notifications
Not Rated
ITSM collaboration and documentation
8
ITSM reports and dashboards
3
ITSM asset management
8.0
Configuration mangement
9
Asset management dashboard
7
Change management
5.7
Change requests repository
8
Change calendar
1
Service-level management
8

Comments

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