Overall Satisfaction with Totango
Totango is being used in customer success as a tool to be more proactive with our high value customers.
- Totango has great support!
- The interface is very easy to use and you don't necessarily need to be a technical guru to use it.
- Totango is great partners with their customers when implementing. They offer a ton of resources both live (with your CSM), and in their resource center (collateral on Success).
- We are still early in the use phase of Totango, but so far the only challenges I've had are understanding where everything is within the system. Time will resolve this.
- Providing visibility of our high value customer base and driving proactive actions.