Item: Totango
Rating: 8
Author: Verified User

Overall Satisfaction with Totango

Use Cases and Deployment Scope

It is being used as a customer success tool to ensure clients are seeing value from the platform. We can track usage as well as other metrics to help sales and CS team renew/add services.

Pros and Cons

Pros

Reporting.
Integration to SFDC.
Ease of use.

Cons

Access to more modules.
Simplicity on users.

Return on Investment

Increasing ARR.
Increasing customer lifetime.
Increase usage.

Alternatives Considered

I was not part of the evaluation process.

Key Insights

Do you think Totango delivers good value for the price?

Yes

Are you happy with Totango's feature set?

Yes

Did Totango live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Totango go as expected?

I wasn't involved with the implementation phase

Would you buy Totango again?

Yes

Support Rating

I have not had to utilize support, but with that said I have not heard any bad stories about it.

Usability

I would say that it is very easy to use. The only difficult part is running complex reports on there.

I see this being well suited for all industries, specifically ones that deal with complex customers. It allows easy tracking of customers to determine which ones are extremely happy and which may need a little more hand holding. I would think that if a product is one time use it may not need a service like Totango, but subscription services definitely do.

Totango Feature Ratings

Comments

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Totango is great for account management!