Very good lightweight Customer Success Management tool for SMBs

I've not had the chance to interact with the support team, as I haven't found a single bug or issue with the platform in the year I've used it. They continue to improve the product and I've seen several updates since we got the tool, but no major issues to report. There was one issue where the bcc email upload wasn't working for a day and at the beginning we had some login issues, but that comes with any SaaS product you purchase and was resolved very quickly. The platform did provide an easy way to identify what problems you all had, so there wasn't a lot of guessing as to what could be the problem for me to contact support.

The platform is simple to navigate and find information very easily. If you set up the correct dashboards then it makes it very easy for managers to track entire teams of 20+ individuals without much effort. I like how it's transparent on each individual for others to see, with the options to limit access to specific dashboards and reports if you're a manager looking to reduce visibility to others. With that kind of flexibility you can expect many different types of businesses set up Totango differently to cater to their needs well. Overall a good product to start doing customer life cycles and interactions!

Other departments could benefit from Totango in conjunction with other tools. If there is a good enough integration for both that operation teams can link together, you could expect more productivity from your employees and better tracking of their activities as a Manager. With WFH on the rise tools like Totango helps you identify progress across many people to keep everyone accountable for their daily tasks. If there were more reporting options, it could be very useful for larger organizations with multiple departments.