Almost there. Need better data integration and need to live up to the promises
Updated November 24, 2020
Almost there. Need better data integration and need to live up to the promises
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Totango
[Totango is] being used for Customer Success. We bought it to automate the CS processes.
- Good UI
- Reporting
- Customization
- Finance team is unreasonable
- Lack of important connectors
- CSV uploading is inefficient
- Some important fields can only be updated through CSV
- Still new to evaluate the ROI
- Gainsight and Strikedeck
Strikedeck was better equipped. COOs use of Totango in the previous firm influenced our decision to buy this product
Do you think Totango delivers good value for the price?
Not sure
Are you happy with Totango's feature set?
Yes
Did Totango live up to sales and marketing promises?
No
Did implementation of Totango go as expected?
Yes
Would you buy Totango again?
Yes