Good tool for simple needs.
December 02, 2020

Good tool for simple needs.

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Totango

It is being used by the Customer Success and Account Management team to track our customer satisfaction and send reminders to do certain activities based on data.

Pros

  • Individual account record management.

Cons

  • Analytics.
  • Automated messaging.
  • AI to improve recommended actions.
  • It is difficult to get real ROI versus just using SFDC.
I would likely go back to using SFDC as system of record if I could do it over again.

Do you think Totango delivers good value for the price?

No

Are you happy with Totango's feature set?

No

Did Totango live up to sales and marketing promises?

Yes

Did implementation of Totango go as expected?

Yes

Would you buy Totango again?

No

Totango is a good tool. I just don't see it being of major value to me and my team.
It is an elegant product. Has a nice look and feel. Very modern.
For non sophisticated environments, just looking to track client data or manage small customer sets Totango is fine.

Totango Feature Ratings

7.0
Product usage
10
Help desk / support tickets
4
7.0
NPS surveys
7
Customer profiles
10
Automated workflow
5
Internal collaboration
8
Customer health scoring
2
Customer segmentation
10
4.5
Engagement analytics
8
Dashboards
1
Not Rated
Role-based user permissions
Not Rated
10.0
API
10
Integration with Salesforce.com
10
Integration with Marketo
Not Rated

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