Totango - My Review of the Software!
December 02, 2020
Totango - My Review of the Software!
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Totango
Totango is currently only being utilized by the Client Success Department and Exec Team. Gives our team the ability to proactively monitor and touch clients to ensure we retain and continue growing our client base.
- Success Plans for clients.
- Touchpoints and automating how frequently we reach out.
- Revenue Center - allowing CSMs to see where we are at for the month or quarter.
- Easier way to track usage.
- Health scores - more customizable.
- Better visibility into how my team managers their day-to-day.
- Better visibility into customer retention.
- Easier proactive monitoring of clients all in one place.
- Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM)
Dynamics is super old-school and does not allow our teams to proactively engage with clients.
Do you think Totango delivers good value for the price?
Yes
Are you happy with Totango's feature set?
Yes
Did Totango live up to sales and marketing promises?
Yes
Did implementation of Totango go as expected?
I wasn't involved with the implementation phase
Would you buy Totango again?
Yes