Love it!
August 17, 2021

Love it!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Totango

We use it to track our time as well as notes on customer accounts.
  • User-friendly
  • Multipurpose
  • More customization

Do you think Totango delivers good value for the price?

Not sure

Are you happy with Totango's feature set?

Yes

Did Totango live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Totango go as expected?

I wasn't involved with the implementation phase

Would you buy Totango again?

Yes

Nice to look at and easy to use.

Totango Feature Ratings

Product usage
Not Rated
Help desk / support tickets
Not Rated
NPS surveys
Not Rated
Customer profiles
10
Automated workflow
10
Internal collaboration
10
Customer health scoring
9
Customer segmentation
9
Customer health trends
10
Engagement analytics
Not Rated
Revenue forecasting
Not Rated
Dashboards
Not Rated
Not Rated
Role-based user permissions
Not Rated
API
Not Rated
Integration with Salesforce.com
10
Integration with Marketo
Not Rated