Awesome Tool!
August 17, 2021
Awesome Tool!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Totango
Totango is helping the Customer Success Department keep track of each CSM's BoB. I use Totango daily to check on my client's metrics (logins, page views, conversion rate), I send campaigns through Totango to clients, I add touchpoints, keep track of my daily tasks.
- It helps keep track of information about each client, during each of their life cycle stage.
- It provides smooth communication between the sales department and CSM.
- Tasks are also helpful.
- The reliability of the information provided could use improvement, but it might be because the integrations are not always working properly or simply because the info is not updated on third parties, like Looker.
- Increasing lifetime value of existing customer
- Better customer retention
- Better customer engagement
Do you think Totango delivers good value for the price?
Not sure
Are you happy with Totango's feature set?
Yes
Did Totango live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Totango go as expected?
I wasn't involved with the implementation phase
Would you buy Totango again?
Yes