Huge fan of Totango
July 22, 2022
Huge fan of Totango
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Totango
We use Totango to manage our customers post-sale. It allows us to stay on top of the journey, identify risks and manage the renewal. It is insanely easy to set up (and you can get started for free!). It allows me, as the manager of the team, to get different dashboards on the overall picture of our customer health, as well as make sure the team is on track with their daily activities.
- Health Scoring
- CSM Activity Management
- Renewal Planning
- Renewal Reporting
- Some of the data is updated daily, rather than real time.
- There are a lot of features, and it can be hard to know where to start.
- Overall visibility into customer health.
- Ability to forecast and measure against forecast.
- Built in segmentation to improve customization.
I think Totango has features and implementation very similar to top-of-the-line CRMs but is easier to implement. Its incredibly visibly pleasing and out-of-the-box dashboards make it easy to get immediate visibility into your customer landscape. They also have a great customer support offer that allows you to join weekly Q&A sessions with great follow-ups, so you are sure to get everything right from the start.
Do you think Totango delivers good value for the price?
Yes
Are you happy with Totango's feature set?
Yes
Did Totango live up to sales and marketing promises?
Yes
Did implementation of Totango go as expected?
Yes
Would you buy Totango again?
Yes