Why we love Cision Communications Cloud

Customer Support - first and foremost, the support team (as well as the sales folks!) are absolutely on point at Cision. I can reach anyone within minutes, or use live chat for a quick question. They're extremely well versed in their product and offer simple solutions as well as direct education - all with no additional "consult" fee.

Education - From the first sales call to the most recent inquiry for dashboard help, the team at Cision has been wonderful at making sure their customers know how to use their program and get the most out of it. Our initial sales guy, Graham, was so patient with us as we went through the discovery process of looking for a new media monitoring tool. During each "sales call" he was so patient and wanted to collect whatever feedback we had in order to help us better understand the software. Now that we work directly with the customer support team, we couldn't be happier with the constant support and education.

Proactive - There have been several mornings that I've woken up to receive an email from someone on the support staff notifying me that they have built a dashboard in our account because they noticed new press spikes that we may be interested in tracking. It means a lot to know that our working relationship extends beyond the sales call, and that the team at Cision is committed to providing us with the best service and knowledge of their product so we can become better at tracking our brand.