Great Technology & Website Less than Optimal Human Component
March 28, 2017
Great Technology & Website Less than Optimal Human Component
Score 2 out of 10
Vetted Review
Verified User
Modules Used
- Hire
- Perform
- Time
Overall Satisfaction with TriNet
I use TriNet for payroll and HR functions across our whole company. We're a startup and it has been very helpful. Ensuring that we stay compliant legally and allows us to offer benefits at a much better cost than if we had to source separately. Also, we are able to offer a robust benefit offering including 401(k), FSA, multiple health insurance companies, etc. I love how robust the website is.
Pros
- The website is very robust. Most of what you need to do is accessible from the website, so you don't have to interact a lot with people to get what you need. A real benefit to me.
- Benefits renewal has great data allowing you to determine what is competitive in the area. Something very important with unemployment rates as low as 2% in the Bay Area,
Cons
- We have had 3 different HRBPs in the past year. 2 of the Human Capital partners went out on maternity leave. Obviously, they knew that the women were pregnant and were going to be going on medical leave, so why not assign someone who wasn't going to be going out?
- A number of times I was given incorrect information WRT who to contact and how to contact them. (i.e. a check needed to be reissued from FSA. I was told I had to call to have it reissued. After waiting on the phone and multiple menus later, I was then told that I needed to email the FSA group, which is what I would have preferred to do in the first place!)
- We were given an 8% increase in pricing 2 weeks after the new benefit year began. There was no negotiation, just a take it or leave it proposition. The way that it was done was very disingenuous, instead of letting us know that there was going to be a significant increase in time for us to contact other providers, they waited until we had no other option, but to have to take it. When contacted about the issue, the response was that it was only $XX per employee per pay period, as if to say that it was a negligible increase.
- TriNet's platform is very powerful. There's a lot of information if you know how to get to it.
- Since we are a startup, having one place to handle all of our HR needs is great. Payroll is easy to administer. We're able to offer our employees much better benefits than we would otherwise been able to on our own. Feature rich FSA, 401(k), etc.
TriNet has a more powerful platform. The technology is better than the competition. Their pricing was also more competitive than the others.
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