Item: TriNet
Rating: 9
Author: Verified User

Support Rating

Overall the team is very good. Their attitude is good. Especially the sales rep Chris, he is very knowledgeable and helpful.

Usability

For the 401K, there are fewer choices. The only option is Transamerica - if we can get more choices, that will be very helpful.

Use Cases and Deployment Scope

We are a new start up company and we have all experts. Since we have a few employees, we need professional HR, payroll services with a good benefit overall. TriNet provides us with a whole package and it is very convenient. And TriNet can help the company avoid legal issues, law suits, and compliance with Federal and State law.

Pros and Cons

Easy payroll set up
Easy benefit enroll and good price
Professional HR consultant
Customized customer service
Easy to track reimbursement to payroll
Vacation tracking

Assistants can be more knowledgeable
When setting up the work compensation, can explain why chose that code
Explain clearly about the tax and how it comes out

Return on Investment

Our payroll is using TriNet to make sure it is accurate and stay within HR compliance
Easy on board process
Need to have more training on how to explore TriNet functionality
Provide training periodically

Alternatives Considered

Price bid them

Likelihood to Recommend

As of now, we think TriNet is very good for our small start up company to get a good professional HR service and compliance with the laws.

If the the assistant is very experienced and knowledgable, that will be helpful. Also, sometimes the update payroll approval is sending after trinet office hours, even there is problem on it. Still can't resolve it because the TriNet assistant is off the duty. And if we ask the other helper, they don't have authority to solve the problem.

Professional

Overall Satisfaction with TriNet