TriNet - doesn't suck, better than doing it yourself for small companies
March 09, 2018

TriNet - doesn't suck, better than doing it yourself for small companies

Gordon Walton | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with TriNet

When I reach out to TriNet for help they are responsive. They give accurate and timely help.

The one exception was when we dealt with R& D credits, that part of of TriNet was shockingly unresponsive and terse.
About 70% of the website is well done and intuitive. The remaining 30% of the site is obscure, difficult to understand and navigate.
Our entire organization uses TriNet. It allows us to minimize our internal administrative personnel onsite by covering benefits and payroll services.

Pros

  • Handling all payroll execution
  • Handling all employee insurance options and issues
  • Keeping track of PTO for employees

Cons

  • The website is difficult to use to find rarely used options, such as modifying employee data.
  • The reports are poorly labeled and organized.
  • It has had no impact on our business objectives
TriNet's sales people were more effective. And once you are with them (or anyone else) the switching cost is high so there will need to be a significant change (either negative at TriNet, or better option externally) for us to consider switching.
Well suited for:
Any small company that wants a larger pool to lower the price/raise the quality of employee insurance.

Any small company that wants to avoid adding an HR head until they are large enough to justify adding this.

Any small company that wants to outsource their payroll.

TriNet Feature Ratings

5.5
Employee demographic data
Not Rated
Employment history
5
Job profiles and administration
Not Rated
Workflow for transfers, promotions, pay raises, etc.
6
Organizational charting
Not Rated
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
6.3
Pay calculation
7
Benefit plan administration
7
Direct deposit files
Not Rated
Salary revision and increment management
Not Rated
Reimbursement management
5
6.5
Approval workflow
7
Balance details
6
Annual carry-forward and encashment
Not Rated
6.3
View and generate pay and benefit information
7
Update personal information
7
View job history
Not Rated
View company policy documentation
5
Employee recognition
Not Rated
Asset Management ()
Not Rated
Not Rated
Report builder
Not Rated
Pre-built reports
Not Rated
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
6.0
New hire portal
6
Manager tracking tools
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

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