Item: TriNet
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

I brought the TriNet PEO when our costs for healthcare were getting out of control and the quality of the plans we were being offered were not great. TriNet was able to improve our plan substantially while not increasing costs. TriNet has made it easy to manage payroll and as of late PTO.

Pros and Cons

Payroll is done well and the associate we work with is helpful when there are problems.
Healthcare plan is robust and top of the line.
We have a 401(k) that we manage and payroll at TriNet makes it easy to manage.

Payroll turnaround is too tight.
Medical plan is in NY and we live in California where the laws are more in our favor. It is hard to appeal claims in NY.
Costs continue to go up and I think they need to offer lesser plans for less money to be able to continue using their plans.

Support Rating

Our CSR and her manager are very responsive and great problem solvers. Never a "we cannot do that".

Usability

The site is much improved as of late. The transition from Ambrose was a benefit for us because technology was not so good in the past. It did take too long a period of time to migrate to the new platform but I am glad they did.