Sorry folks but we have the BEST Trinet Rep, Freda Merriman!
Updated February 14, 2019

Sorry folks but we have the BEST Trinet Rep, Freda Merriman!

Jana Cotta | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with TriNet

We use TriNet for our entire organization. It solves the issue of multi-state payroll and taxes, and provides excellent reports for accounting purposes.

Pros

  • We have a dedicated Rep, who is very responsive to our requests and questions.
  • Since about half of our associates work from home in other states, TriNet has an entire team that handles those payroll taxes for all of the States.
  • The savings that we experience with TriNet's buying power for our benefits is unbeatable.

Cons

  • We would love to see them expand some of the reporting features.
  • We wish the fees for unplanned transactions was not so high. It's not always possible to have everything in the system by a deadline, and we get hit with fees for anything that's not scheduled.
  • We wish we had more input as to our open enrollment date. We do not get to choose this.
I bumped it from a 10 to a 9, only because when our dedicated rep is out, the service is sometimes less than perfect.
The phone system seems to get clogged and doesn't transfer our call to someone else that can help us.
I have no problem with operating the system, but I have found a couple of situations in which it took more than simple logic to get to a change that I wanted to make.
  • It has helped us to obtain and pay remote employees without the need to hire extensive HR personnel.
With the combination of big-company benefits, and administration of multi-state payroll and taxes, Trinet's reputation stood above the others we considered.
I feel it's best suited for medium-sized companies like ours. Any company that doesn't want the expense of an entire HR department, but has complex needs, would be well suited for TriNet services.

TriNet Feature Ratings

9.7
Employee demographic data
Not Rated
Employment history
9
Job profiles and administration
Not Rated
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
Not Rated
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
10
9.8
Pay calculation
10
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
9
Reimbursement management
10
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
9.5
View and generate pay and benefit information
9
Update personal information
10
View job history
Not Rated
View company policy documentation
Not Rated
Employee recognition
Not Rated
Asset Management ()
Not Rated
5.0
Report builder
Not Rated
Pre-built reports
5
Ability to combine HR data with external data
5
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
10.0
New hire portal
10
Manager tracking tools
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

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