Overall Satisfaction with TriNet
We are using TriNet in the US for onboarding, which includes such processes such as I-9 completion, employee policies communication and employee acknowledgement of policies. Additionally, we use TriNet for benefits management , including open enrollment, FSA and HSA management. We also use the PEO for payroll management, including wage compliance, direct deposit, and taxes. Another feature utilized includes employment verification.
- Responsive Payroll Team is available to assist with managing change efficiently.
- Provide multiple Medical Insurance Options from which we can select.
- Generally respond quickly to information requests and seek out answers.
- Proactive in communicating upcoming changes to employment compliance.
- Assist more when issues arise with the health care provider. In my recent experience, I have noticed that insurance companies are quick to deny necessary medications/procedures that were covered at another company, yet within a week of a change, the coverage no longer exists but the insurance policy is essentially the same. Although this is no fault of TriNet, as the benefits management solution, assistance with managing through this process is oftentimes needed.
- Proactively arrange training for entering Payroll when new Payroll administrators are defined and added to the system. At minimum, send videos that can assist with stepping through the processes.
- TriNet has assisted with management of US HR functions by individuals outside of the US who are not familiar with labor laws and the impact on an organization if compliance is not maintained.
- TriNet serves as a backup to ensuring that HR is within compliance.
- TriNet increased efficiency and ease in Payroll processes in the US, allowing for more time to be spent on other actions.
Payroll and Benefits management has always been in-house at other organizations where I have worked. TriNet simplified the process, as I had less experience with benefits management and payroll management.