TriNet Is Worth a Look!
September 28, 2018

TriNet Is Worth a Look!

Senta Thomas, PHR | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with TriNet

We are using TriNet in the US for onboarding, which includes such processes such as I-9 completion, employee policies communication and employee acknowledgement of policies. Additionally, we use TriNet for benefits management , including open enrollment, FSA and HSA management. We also use the PEO for payroll management, including wage compliance, direct deposit, and taxes. Another feature utilized includes employment verification.
  • Responsive Payroll Team is available to assist with managing change efficiently.
  • Provide multiple Medical Insurance Options from which we can select.
  • Generally respond quickly to information requests and seek out answers.
  • Proactive in communicating upcoming changes to employment compliance.
  • Assist more when issues arise with the health care provider. In my recent experience, I have noticed that insurance companies are quick to deny necessary medications/procedures that were covered at another company, yet within a week of a change, the coverage no longer exists but the insurance policy is essentially the same. Although this is no fault of TriNet, as the benefits management solution, assistance with managing through this process is oftentimes needed.
  • Proactively arrange training for entering Payroll when new Payroll administrators are defined and added to the system. At minimum, send videos that can assist with stepping through the processes.
The TriNet team has responded to our questions. However, as stated before, some of the responses do not necessarily meet our needs. They were selected as the PEO to serve as the subject matter experts so the expectation is that they provide expertise on resolving issues.

The new technology platform is lightyears better than the legacy platform. I find that it is intuitive and employees need little to no direction on how to find information they need.
TriNet's usability is rated highly. The Passport platform allows you to generate reports and obtain information needed easily. The platform is intuitive and easy to use.
  • TriNet has assisted with management of US HR functions by individuals outside of the US who are not familiar with labor laws and the impact on an organization if compliance is not maintained.
  • TriNet serves as a backup to ensuring that HR is within compliance.
  • TriNet increased efficiency and ease in Payroll processes in the US, allowing for more time to be spent on other actions.
Payroll and Benefits management has always been in-house at other organizations where I have worked. TriNet simplified the process, as I had less experience with benefits management and payroll management.
Overall, TriNet has been an effective solution to meeting our needs. Generally, when issues are brought to the attention of our Consultants/ C Representative, they are resolved quickly. However, when issues are related to medical providers, assistance with resolving is something that they are not necessarily "responsible for", but providing advice on an approach to resolution is appreciated and should be proactively offered.

TriNet Feature Ratings

Employee demographic data
9
Employment history
Not Rated
Job profiles and administration
Not Rated
Workflow for transfers, promotions, pay raises, etc.
Not Rated
Organizational charting
Not Rated
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
9
Pay calculation
9
Benefit plan administration
8
Direct deposit files
9
Salary revision and increment management
9
Reimbursement management
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
View and generate pay and benefit information
9
Update personal information
8
View job history
Not Rated
View company policy documentation
9
Employee recognition
Not Rated
Report builder
9
Pre-built reports
9
Ability to combine HR data with external data
9
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
New hire portal
9
Manager tracking tools
9
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Job Requisition Management
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated