TrustRadius
I hope my recommendations get implemented
https://www.trustradius.com/hr-managementTriNetUnspecified8.5722101
Jeff Borgerding profile photo
October 30, 2018

I hope my recommendations get implemented

Score 9 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with TriNet

Payroll services, employment data, healthcare insurance, time cards.
  • Employment data collection. HR Compliance.
  • Variety of healthcare insurance options.
  • Following their own processes to ensure tasks are completed accurately. Too often the processing staff is not detailed oriented and make constant mistakes as they don't follow instructions.
  • Lower their fees.
  • Build your own time card feature versus outsourcing that tool to another vendor.
Our Senior Client Success Partner, Lori Prince, is great. Others in higher positions have changed several times over the years. Some I wonder how they obtained their job as they didn't seem to have the knowledge necessary for their role nor had good customer service. Our current team of Jason Herrington and Jennifer Byrne have stepped it up since we called a meeting with them earlier this year for lack of response and to review many issues.
Every company is different and it appears HRPassport has minimum custom functionality. Our paid time off balances are always wrong on your site as our year end of Dec 31, 2018 does not match our payroll periods. So any paid time off that someone uses the last week of the year is from that current year allotment, but it pulls for the following year, which makes both years wrong.

They should also have their own time card feature versus using a third party, StatusTime.

Also, we would like to have a feature where each department's employees can view each other's time off requests on a calendar, so they know if the days are available before they request time off or can see first hand if the maximum of employees have already requested time off.

Otherwise, the product is good. The app is a nice additional.
  • Obviously having your team for payroll purposes has allowed us to reduce internal staff slightly.
  • Having several healthcare options is a benefit to our employees.
  • HR Passport is a good tool to keep employee data current.
  • HR compliance in multiple states is helpful.
I have not seen a better overall solution. Obviously moving to another product/vendor has its challenges and is time consuming. Pricing is a factor. As long as TriNet doesn't out-price themselves and continues to provide great service, I don't see a reason to leave. Although, there are features we would like to see changed.
Overall TriNet provides a good solution, but is expensive. Their technology could improve as well. They released a new HRPassport site, and it was obvious they didn't test it well as there were several obvious defects. Certain features don't work as well as the old site.

TriNet Feature Ratings

Employee demographic data
9
Employment history
7
Job profiles and administration
Not Rated
Workflow for transfers, promotions, pay raises, etc.
9
Organizational charting
Not Rated
Organization and location management
8
Compliance data (COBRA, OSHA, etc.)
9
Pay calculation
8
Benefit plan administration
8
Direct deposit files
9
Salary revision and increment management
9
Reimbursement management
Not Rated
Approval workflow
7
Balance details
7
Annual carry-forward and encashment
8
View and generate pay and benefit information
9
Update personal information
9
View job history
5
View company policy documentation
Not Rated
Employee recognition
Not Rated
Report builder
7
Pre-built reports
8
Ability to combine HR data with external data
7
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
New hire portal
9
Manager tracking tools
9
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Job Requisition Management
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated