I hope my recommendations get implemented

Our Senior Client Success Partner, Lori Prince, is great. Others in higher positions have changed several times over the years. Some I wonder how they obtained their job as they didn't seem to have the knowledge necessary for their role nor had good customer service. Our current team of Jason Herrington and Jennifer Byrne have stepped it up since we called a meeting with them earlier this year for lack of response and to review many issues.

Every company is different and it appears HRPassport has minimum custom functionality. Our paid time off balances are always wrong on your site as our year end of Dec 31, 2018 does not match our payroll periods. So any paid time off that someone uses the last week of the year is from that current year allotment, but it pulls for the following year, which makes both years wrong.

They should also have their own time card feature versus using a third party, StatusTime.

Also, we would like to have a feature where each department's employees can view each other's time off requests on a calendar, so they know if the days are available before they request time off or can see first hand if the maximum of employees have already requested time off.

Otherwise, the product is good. The app is a nice additional.

Overall TriNet provides a good solution, but is expensive. Their technology could improve as well. They released a new HRPassport site, and it was obvious they didn't test it well as there were several obvious defects. Certain features don't work as well as the old site.