Overall Satisfaction with TriNet
Trinet is our PEO and handles multiple aspects across the whole organization, including processing payroll, terminations, 401k and other employee related items. It currently helps us manage the employee side of the organization providing ease regarding benefits, 401k and many tax and payroll questions.
- Excellent customer service. Our rep, Donna Pease, is amazing and I feel extremely confident that when a situation arises and a TriNet employee states that it will be taken care of, it will be and in a timely manner with clear communication.
- A smooth payroll process and upload, taking care of payroll related issues and processing is extremely simple using their dashboard. If intervention is needed it is always resolved quickly.
- Always up to date on the latest employment and state laws so that terminations and taxes are taken care of quickly and accurately, without incurring penalties.
- Never have to wait to reach someone! And even when I want to speak to a specific person that is not available at that moment, it is a short wait before they are getting back with me. Superb communication.
- Reporting capabilities could be improved. For example, the ability to copy custom made reports to other users.
- Used to stay compliant.
- Simplifies payroll process.
- Easier onboarding process.