Excellent service, made payroll & HR easy
September 26, 2019

Excellent service, made payroll & HR easy

Darshane Hines | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with TriNet

Trinet is our PEO and handles multiple aspects across the whole organization, including processing payroll, terminations, 401k and other employee related items. It currently helps us manage the employee side of the organization providing ease regarding benefits, 401k and many tax and payroll questions.
  • Excellent customer service. Our rep, Donna Pease, is amazing and I feel extremely confident that when a situation arises and a TriNet employee states that it will be taken care of, it will be and in a timely manner with clear communication.
  • A smooth payroll process and upload, taking care of payroll related issues and processing is extremely simple using their dashboard. If intervention is needed it is always resolved quickly.
  • Always up to date on the latest employment and state laws so that terminations and taxes are taken care of quickly and accurately, without incurring penalties.
  • Never have to wait to reach someone! And even when I want to speak to a specific person that is not available at that moment, it is a short wait before they are getting back with me. Superb communication.
  • Reporting capabilities could be improved. For example, the ability to copy custom made reports to other users.
Donna Pease has been above and beyond. Mark has been great in helping resolve many issues as well. Overall, any customer service person I've encountered has been great, knowledgeable and helpful.
Extremely easy to use, or someone to walk you through how to.
  • Used to stay compliant.
  • Simplifies payroll process.
  • Easier onboarding process.
Processing payroll and terminations has been a breeze since using TriNet, they make it a seamless process.

TriNet Feature Ratings

Employee demographic data
10
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
10
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
10
Pay calculation
10
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
Not Rated
Approval workflow
10
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
10
Employee recognition
10
Report builder
10
Pre-built reports
10
Ability to combine HR data with external data
Not Rated
Performance plans
10
Performance improvement plans
10
Review status tracking
10
Review reminders
10
Candidate search
Not Rated
Candidate development
Not Rated
New hire portal
10
Manager tracking tools
10
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Job Requisition Management
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated