Helpful for startups; Ready to learn more
October 04, 2019

Helpful for startups; Ready to learn more

Arianne Shipley | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with TriNet

We use Trinet to process payroll but most importantly it has allowed us to receive health insurance for our employees. When we first started the company no one would offer our company health insurance except Trinet because we have 2 employees and only one currently needing health insurance. Of course, I could have found personal insurance for the time being, but the quality of the plan and the cost were insane. Trinet gave us many options to choose from at various price points which is crucial for a new business.
  • Timely in customer service–my assigned Trinet rep is great at reminding me to enter in payroll.
  • In the beginning the team helping me navigate through the setup process was amazing. As a new business owner this was huge for me. They patiently answered all my questions and walked through all my screw up.
  • The new website is very easy to navigate. I appreciate its user-friendliness.
  • The service fee is hard for us, even though we understand the value Trinet brings. It's still hard to pay that fee per employee. We've wanted to bring people on as employees and offer benefits but it adds up quickly. I wish there was a lower rung fee or flat fee that's not per person for a set time. Just something a little more manageable for us small startups.
  • I didn't and still don't really know much about the marketplace thing Trinet offers. I wish I knew more about this or had reminders via email so I can take advantage of the lower offers for things like car rentals or whatever. I also wish this was a place to connect me with other business owners/startups to walk through some of these questions.
  • I'm really not reminded or told much about the other services besides payroll and insurance Trinet offers. Wish I knew more.
Krisi is great at keeping me accountable for payroll. She will take the time to walk me through a question or quickly connect me with someone more appropriate to answer the question. I wish I knew more about the HR stuff though because my guess is Trinet offers services I pay for and we could instead streamline them into one vendor.
It's super easy to navigate. I just wish I had more time to play with the website more. I've never used the app if there is one so I can't speak for that. Overall though, it's really easy to figure out.
  • Really we use Trinet because no one else would offer us the quality of health benefits. We are still only a 2-person team (full-time) and don't get to use the rest of the services.
  • Entering is our time bimonthly is a breeze, I have no numbers to back it up, but it takes just seconds to enter it and move along to the next task. Wish maybe there was a reminder feature attached to my Google email/calendar or pop up telling me to enter it.
You don't know what you don't know. I have no idea what other products you offer.
Well suited for businesses who want to offer health benefits. Not well suited for a small business like my husbands where he has an employee who needs it, but the business can't swing that service fee. He has to piecemeal things like payroll.

TriNet Feature Ratings

Employee demographic data
Not Rated
Employment history
Not Rated
Job profiles and administration
Not Rated
Workflow for transfers, promotions, pay raises, etc.
Not Rated
Organizational charting
Not Rated
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
Pay calculation
10
Benefit plan administration
Not Rated
Direct deposit files
Not Rated
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
Approval workflow
10
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
View and generate pay and benefit information
10
Update personal information
10
View job history
Not Rated
View company policy documentation
Not Rated
Employee recognition
Not Rated
Not Rated
Report builder
Not Rated
Pre-built reports
Not Rated
Ability to combine HR data with external data
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Job Requisition Management
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated