Item: TriNet
Rating: 9
Author: Jay Amato

Use Cases and Deployment Scope

We are a small ad-tech startup. I selected TriNet before we hired our first full-time employee to provide HRIS, low-cost benefits, payroll, compliance and HR support. It became the backbone of our employee programs and financial tracking. Over the course of the year we’ve successfully on boarded 7 executives.

Pros and Cons

Payroll
I9 management

Self service editing and real time posting of changed info
Org management is terrible

Support Rating

I believe the customer success role should be a deeper skill set and not just a wrangler for resources. Also, that person, while helpful and pleasant, basically throws issues to specialists and leaves as opposed to being part of the solution and even assisting in managing resolution.

Usability

It does not seem like it was architectured as an integrated tool but rather is an amalgam of acquisitions and skunk work development.

Return on Investment

Initial tools for standing up a company
Assistance with compliance

Likelihood to Recommend

I believe it’s a must have for start ups from day one. It’s a strong backbone to grow with. While I’ve never used in a larger org, I’ve run some very large companies and the lack of a fully integrated work flow tool to automate new hire process from recruitment, background check, offer and on boarding really limits TriNet's application.

Great tool for getting new companies on the right track!

Overall Satisfaction with TriNet