Item: TriNet
Rating: 7
Author: Verified User

Use Cases and Deployment Scope

I use TriNet for payroll, benefits, and workers comp. Those were the main reasons I decided to use it. Plus, it works well for us since we hire employees that work from home in their different states so, we don't have to go file in each state to hire that employee. It addresses those problems for us by making it easier to hire employees.

Pros and Cons

Expenses
Payroll entering

Employee coordinator doesn't always have answers or could take a while to get back to me.
You changed your rules, and I can't bring on another company with 30% ownership that has one employee.

Support Rating

TriNet support did a great job teaching me the online system and everything that goes into that. TriNet is still pretty complicated for the average person, but over time one learns it. I do like the constant customer support. If I ever need anything, I can reach out and get questions answered.

Usability

It's very easy to log on and approve expenses and submit payroll in TriNet--basic things like that. If I make any mistakes, I can call and have those fixed.
My employees seem to have an easy time submitting reimbursements and stuff like that. I like all the reports TriNet generates for me, and all my company info is very accessible.

Return on Investment

Positive impact is the ability to hire employees in different states.
Ability for small business to operate with basic needs

Likelihood to Recommend

TriNet was really working well for me, until we had benefit rate renewals, and I guess one of our employees has high claims and our healthcare rates trippled making healthcare pretty much unaffordable. So, now I'm looking elsewhere at other payroll companies, where our three employees would be part of a bigger group, and we wouldn't have this healthcare problem in the future.

Small business that tried TriNet for one year.

Overall Satisfaction with TriNet