Excellent Payroll and HR Provider for Smaller Businesses - Significant Time Savings
Updated May 20, 2024

Excellent Payroll and HR Provider for Smaller Businesses - Significant Time Savings

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with TriNet

TriNet is used across our entire organization of 15-20 employees. They handle our payroll function - including onboarding new employees, our regular payrolls and employee transitions. They also handle all of our health care benefits program including medical, dental and vision. Finally, they provide us support for major HR issues that we must manage.

Pros

  • Payroll.
  • Employee onboarding and termination.
  • Reporting greatly improved.

Cons

  • Site search could be improved.
  • Turnover with company representatives.
  • Simplified payroll.
  • Significant reduction to basic HR questions from employees.
  • Self service portal.
The website has improved, especially the reporting function with pre-developed reports that they create. We have not pushed too hard on the report customization as most of the canned reports work fairly well although their descriptions could be improved to make it easier to find a report that will work for your needs. Their search functionality for the website is dated and could be improved - I seldom find what I need through search.
In general, they are very thorough and make sure to get you the correct answer. Chat function has been improved with knowledgeable reps and the chat feature has reps available quickly. Harder problems can take some time though - especially if you are making a change to your policies like benefits or PTO.
They did an excellent job in Covid, including creating reports needed for various government programs. However, they could have done better at being more responsive for the employee benefit programs that emerged.

Do you think TriNet delivers good value for the price?

Yes

Are you happy with TriNet's feature set?

Yes

Did TriNet live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of TriNet go as expected?

I wasn't involved with the implementation phase

Would you buy TriNet again?

Yes

We use TriNet for our entire team of 15-20 for all of our HR functions. I think they handle payroll well (although it is not always intuitive, it takes some initial training) and benefits. Their reporting functionality continues to improve and they've done a good job anticipating the needs of their customer base by being proactive in creating reports. Report naming and descriptions could be improved.

TriNet Feature Ratings

8.4
Employee demographic data
8
Employment history
9
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
9
Organizational charting
Not Rated
Organization and location management
8
Compliance data (COBRA, OSHA, etc.)
Not Rated
8.8
Pay calculation
9
Off-cycle/On-Demand payment
9
Benefit plan administration
8
Direct deposit files
Not Rated
Salary revision and increment management
9
Reimbursement management
Not Rated
8.5
Approval workflow
Not Rated
Balance details
9
Annual carry-forward and encashment
8
8.3
View and generate pay and benefit information
9
Update personal information
9
View job history
8
View company policy documentation
7
Employee recognition
Not Rated
Asset Management ()
Not Rated
8.5
Report builder
8
Pre-built reports
9
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
6.5
Performance plans
7
Performance improvement plans
7
Review status tracking
6
Review reminders
6
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
9.0
New hire portal
9
Manager tracking tools
9
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Using TriNet

2 - HR, management
1 - We don't have anyone specifically for TriNet.
  • Payroll
  • Benefits
  • HR

TriNet Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No - not needed
Their chat support has been greatly improved. We have had good response times and knowledgeable reps on the other end. They also use chat to route you to the subject experts in a timely fashion. Most of our questions are answered successfully by the chat feature at this point in time.

Using TriNet

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Benefits registration
  • Payroll
  • Reporting
Yes, but I don't use it

Comments

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