TiNet a platform you can trust
Updated May 14, 2024

TiNet a platform you can trust

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with TriNet

Our organization used TriNet as a platform to process payroll for the US staff. The head office is based in Australia as well as the finance team. Being in Australia, the finance team has little knowledge of the payroll requirements in the US. Being with TriNet has helped us to have insight on the US payroll compliances and they are a chat away when assistance is needed. We've been using TriNet to process payroll only.

Pros

  • Being in Australia, they are a chat away if assistance is required
  • Health benefit program for the employees is easy to renew every year

Cons

  • The help section is not as detailed; so you usually have to contact them
  • From the administrator's point of view, I don't know what the employees are seeing from their side. Hard to tell new employees what are the steps to take next.
  • To be compliant with US rules
  • To have a US support for payroll queries
I don't use all of the features - mainly the payroll entries which are user-friendly. You can easily find how the report works etc.
They are always prompt and feel satisfied with the assistance provided. Trinet helped with assisting me understand how insurance works for example, or how the form i-9 is to be completed, they point me to where I can find reports on the system.
Not applicable.
did not have much experience with similar product

Do you think TriNet delivers good value for the price?

Yes

Are you happy with TriNet's feature set?

Yes

Did TriNet live up to sales and marketing promises?

Yes

Did implementation of TriNet go as expected?

Yes

Would you buy TriNet again?

Yes

Based in Australia, TriNet has been a source of support in terms of compliances. So they have been able to answer questions when they arise.

TriNet Feature Ratings

7.7
Employee demographic data
7
Employment history
8
Job profiles and administration
Not Rated
Workflow for transfers, promotions, pay raises, etc.
8
Organizational charting
Not Rated
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
8.5
Pay calculation
9
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
9
Direct deposit files
Not Rated
Salary revision and increment management
9
Reimbursement management
7
Leave and Attendance Management ()
Not Rated
Not Rated
View and generate pay and benefit information
Not Rated
Update personal information
Not Rated
View job history
Not Rated
View company policy documentation
Not Rated
Employee recognition
Not Rated
Asset Management ()
Not Rated
6.0
Report builder
6
Pre-built reports
6
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Succession Planning ()
Not Rated
7.0
New hire portal
7
Manager tracking tools
7
Performance and Goals ()
Not Rated
Recruiting / ATS ()
Not Rated

Using TriNet

Evaluating TriNet and Competitors

TriNet Reliability

TriNet is easy to use, interface friendly and have automated features (paystubs, W2, direct deposit, vacation leave management, set up automated reporting ...) make it easier to scale. Also being a self service platform, employees can manage bank details, documents, choose and enroll for benefits, administration tasks - meaning less time spent on administration for finance team personnel.
Headoffice is located in Melbourne Australia. With time difference, it is important for us to have personnels available for payroll queries. So far we have not encountered issues with Trinet's availabilty. With the 24 hour chat away, there is always a personnel available straight away for assistance with mininal waiting time.
Trinet's performance is good. We are a small business and we dont have many complex reports to generate. So far we have no issues noted with report loading, onboarding new employees, processing payroll or navigating on the portal.
We dont have Trinet integrated with any other software. I cant comment on Trinet's performance for that instance.

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