Arguably the nest solution for payroll and tax compliances
Updated February 24, 2022

Arguably the nest solution for payroll and tax compliances

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with TriNet

We have a PEO arrangement with TriNet and they manage our payroll and taxes.

Pros

  • Timely payroll processing.
  • Basic queries are answered fairly quickly.
  • Escalation matrix is in place.

Cons

  • Connect 360 / PreferredSupport does not work as well as a dedicated representative.
  • Proactively communicating changes in payroll and tax compliances specific to each client such as local payroll taxes which they supposedly do not manage
  • Complete payroll and tax management i.e. federal, state, local and any other which may impact their clients
  • Quarterly confirmations on payroll and tax filings in the format requested by the client
The technology platform is very good and multiple reports are available at a click of a button.
However, customer service is poor. Queries have to be escalated and takes 7 to 10 days to get a response from them which would be a make-do response at most times.
We have a PEO arrangement with Trinet. However, you cannot have blind trust on them. Clients will also have to educate themselves on payroll and tax and request for timely updates on new ordinances that may impact them separately or any compliances that would have to be managed at the Client's end.
  • Reduces the need to hire a separate payroll executive.
  • Can rely on TriNet for most payroll and tax compliances.
  • Trustworthy partners and only a few issues.
  • Knowledge of local payroll and tax will make it easier to use their services.
  • Customer support managers are very helpful and provide timely assistance.
Sending email updates on various govt, state, local laws pertaining to Covid regulations.

Do you think TriNet delivers good value for the price?

Yes

Are you happy with TriNet's feature set?

Yes

Did TriNet live up to sales and marketing promises?

No

Did implementation of TriNet go as expected?

Yes

Would you buy TriNet again?

Yes

They are currently the best option available.
They have built trust with clients on their ability to process, report, file and comply with all payroll and tax related regulations. They have been doing so over the years. However, they need to provide an overall suite of services covering complete payroll and tax be it, Country, Regulatory, federal, state, City local, etc.
This was the understanding while signing up. We even had a representative allocated to us for
all our queries and received updates and advice as and when there are
changes pertaining to payroll or tax laws.
However, there have been misses at their end and they take no accountability for this. The client is expected to be aware of payroll and tax requirements.

TriNet Feature Ratings

9.0
Employee demographic data
9
Employment history
9
Job profiles and administration
Not Rated
Workflow for transfers, promotions, pay raises, etc.
9
Organizational charting
Not Rated
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
8.5
Pay calculation
9
Off-cycle/On-Demand payment
9
Benefit plan administration
6
Direct deposit files
9
Salary revision and increment management
9
Reimbursement management
9
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
9.0
View and generate pay and benefit information
9
Update personal information
9
View job history
9
View company policy documentation
Not Rated
Employee recognition
Not Rated
Asset Management ()
Not Rated
7.5
Report builder
8
Pre-built reports
7
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Using TriNet

3 - Regular employees and payroll manager
1 - Payroll
  • Payroll
  • Payroll related taxes
  • Payroll related compliances
  • Standard usage
  • None
Not too many vendors who can as much or more comfort than Trinet

Evaluating TriNet and Competitors

  • Product Usability
  • Product Reputation
Complete management of payroll, taxes and HR Compliance
Ensure that there is listing of all payroll, taxes and HR Compliances. Run this past auditors. Additionally add in the contract, monthly, quarterly and annual confirmations and declarations from Trinet as per client format.

TriNet Support

ProsCons
Good followup
Problems get solved
Kept well informed
Escalation required
Difficult to get immediate help
Need to explain problems multiple times
Slow Initial Response
We have Preferred Support but it does not work as well as a relationship manager
Trinet used to provide very good support when we had a relationship manager who was our one point of contact. However, with conenct360 and preferred support the service levels have dropped.

TriNet Reliability

The software is good and is feature loaded. User interface could be better.
Haven't had an issue with application errors or unplanned outages.
No issues with the software

Comments

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