TriNet, a Call Center HR Solution
February 24, 2022

TriNet, a Call Center HR Solution

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with TriNet

We use TriNet for our payroll, benefits, and 401k program. TriNet takes care of administering our benefits, which is a huge help to our company. They also manage our 401k program for our employees. Entering payroll in TriNet is fairly simple. I appreciate the fact that I can call them to get answers to my questions.
  • They do a great job at administering our company benefits.
  • They handle our 401k program and make it possible for us to offer this to our employees.
  • I still would like to see a dedicated representative assigned to our company.
  • The payroll approval process could use some improvement.
  • It would be nice to have a quicker, more personal response to emails sent to Connect 360.
  • I still struggle with Workforce Analytics and setting up a customized report.
  • I would like to see the headcount report go back to what it was before Workforce Analytics.
As I have stated before, I am not really satisfied with the customer service model TriNet has adopted, but I do like the fact that I am more likely to get an answer to my question usually within the same day. I really don't like talking to a different person each time I call. The payroll approval process is not always the same from pay period to pay period.
TriNet is pretty user-friendly, but there are a few things that could be improved. I have already mentioned the issue I have with Workforce Analytics, so I won't reiterate what I wrote earlier. I do like the free app that I have downloaded to my phone. I mention this to my new hires and encourage them to take advantage of it.
  • TriNet helps us stay in compliance with payroll law in the different states in which we have employees.
  • Onboarding is fairly easy for New Hires.
They have provided us with updates and have maintained a COVID resource center.

Do you think TriNet delivers good value for the price?

Not sure

Are you happy with TriNet's feature set?


Did TriNet live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of TriNet go as expected?

I wasn't involved with the implementation phase

Would you buy TriNet again?


TriNet has adopted a less personalized service model, which is something I would like to see change. I rarely speak to the same person twice. My calls are usually answered by someone in the Reno, Nevada call center. To me, it would make more sense to speak to a representative who is in the same state and can answer state-specific questions. I do have to admit that there are times when I get an answer more quickly because I can call in and usually get someone on the phone within a few minutes; however, I wish it were more personal. Maybe a particular team could be assigned to a certain number of clients. That way, we have the possibility of speaking to the same person and developing a relationship with that representative.

TriNet Feature Ratings

Employee demographic data
Employment history
Job profiles and administration
Workflow for transfers, promotions, pay raises, etc.
Organizational charting
Not Rated
Organization and location management
Compliance data (COBRA, OSHA, etc.)
Pay calculation
Off-cycle/On-Demand payment
Benefit plan administration
Direct deposit files
Salary revision and increment management
Reimbursement management
Approval workflow
Balance details
Annual carry-forward and encashment
View and generate pay and benefit information
Update personal information
View job history
View company policy documentation
Report builder
Pre-built reports
New hire portal