Item: TriNet
Rating: 7
Author: Dana Capozzella

Overall Satisfaction with TriNet

Use Cases and Deployment Scope

We use it for payroll services, medical benefits (med, eye and dental), 401k, STD, LTD & workmen's comp. It is used for all of our 9 employees.

Pros and Cons

Pros

Lower renewal medical costs.
Tri-Net newsletter of HR & other applicable changes nationwide.
Easy sign on for website.

Cons

Access/availability of my Payroll specialist. Unable to quickly and timely communicate with my POC when needed.
The Benefits Dept and the Payroll Dept do not interface as quickly as they should for changes with employee benefits. If a change is entered onto the website an employee or I should not have to "ensure" the change has taken place and also have to alert the Payroll specialist either. It defeats going online and entering changes if you have to alert people to the changes that the system "accepted".
If a credit is made to an employees benefits - this should be a separate line item than the regular benefit line so that credits are easily and quickly identifiable.

I am tired discussing this issue. When I had a benefits change - the change was accepted on the online system. Then when I ran my AUG Payroll - the change did show up on the Preview Register report BUT when I actually submitted the payroll, the Actual Payroll report was incorrect and had added back in the benefit cost that had been removed. My subsequent attempts to reach my POC and then my experience with Connect 360 was not helpful. The day of my SEP payroll processing I had 30 minutes to stop the payroll from processing and the young woman helping me put in a request to stop the payroll from occurring BUT it was somehow overridden and processed. It was a small fiasco that has since been corrected and charges will be credited back, but it was an unpleasant event that gave me the impression that Benefits and Payroll departments are not truly connected.

Usability

The online system is easy.

Return on Investment

TriNet has improved the employee satisfaction with the benefits offered.
TriNet has improved employee accessibility to records for their tax preparation.

COVID-19 Support

TriNet has sent communication about Covid and also the ability to use online doctor visits.

Key Insights

Do you think TriNet delivers good value for the price?

Are you happy with TriNet's feature set?

Yes

Did TriNet live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of TriNet go as expected?

Would you buy TriNet again?

Yes

Alternatives Considered

RUN Powered by ADP®

ADP only had payroll that we used. All other benefits were at different companies. We selected TriNet because the company that owns us uses TriNet.

Likelihood to Recommend

Well suited for obtaining medical benefits at a lower cost due to larger numbers of companies utilizing Tri-Net which is passed on to companies (clients). Well suited for bundling benefits, insurance, workmen's comp and 401k for companies to offer to their employees. Well suited in staying abreast and communicating to clients different state laws that affect employment and employees rights and benefits. Need better accessibility of clients to reach their TriNet POC.

TriNet Feature Ratings

Comments

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Kimberly Runyen
(Vendor Representative) commented 4 years ago
Hi Dana, we have received your feedback and would like to escalate your outstanding issue to the appropriate team. Please reach out to us at socialmedia@TriNet.com if there is anything further we can do.

TriNet is a good system but Payroll Specialist accessibility can be improved.