TriNet is a good system but Payroll Specialist accessibility can be improved.
Overall Satisfaction with TriNet
We use it for payroll services, medical benefits (med, eye and dental), 401k, STD, LTD & workmen's comp. It is used for all of our 9 employees.
Pros
- Lower renewal medical costs.
- Tri-Net newsletter of HR & other applicable changes nationwide.
- Easy sign on for website.
Cons
- Access/availability of my Payroll specialist. Unable to quickly and timely communicate with my POC when needed.
- The Benefits Dept and the Payroll Dept do not interface as quickly as they should for changes with employee benefits. If a change is entered onto the website an employee or I should not have to "ensure" the change has taken place and also have to alert the Payroll specialist either. It defeats going online and entering changes if you have to alert people to the changes that the system "accepted".
- If a credit is made to an employees benefits - this should be a separate line item than the regular benefit line so that credits are easily and quickly identifiable.
- TriNet has improved the employee satisfaction with the benefits offered.
- TriNet has improved employee accessibility to records for their tax preparation.
TriNet has sent communication about Covid and also the ability to use online doctor visits.
Do you think TriNet delivers good value for the price?
No
Are you happy with TriNet's feature set?
Yes
Did TriNet live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of TriNet go as expected?
No
Would you buy TriNet again?
Yes
- RUN Powered by ADP®
ADP only had payroll that we used. All other benefits were at different companies. We selected TriNet because the company that owns us uses TriNet.
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