Great platform but unaffordable!
December 23, 2021

Great platform but unaffordable!

Anonymous | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Overall Satisfaction with TriNet

TriNet is our HR provider and handles benefits enrollment and payroll.

Pros

  • Software
  • Information Sharing

Cons

  • High and Many Unexpected Costs
  • Lack of Consistency / High Turnover
  • Yearly Increases to benefits 18% or higher
The technology platform is a great one-stop-shop, but the service is inconsistent [with] the rotating individuals who answer questions/provide support. Service is also not always detailed/supportive enough, especially if extra help or guidance is needed (i.e. answers are standard).
The platform is a great tool.
  • We have been able to meet the basics of our HR / payroll needs
  • Experts are readily available
Information dissemination about changing laws and guidelines has been strong.

Do you think TriNet delivers good value for the price?

No

Are you happy with TriNet's feature set?

Yes

Did TriNet live up to sales and marketing promises?

No

Did implementation of TriNet go as expected?

No

Would you buy TriNet again?

No

TriNet is very useful for companies [that] do not have their HR/payroll departments - mainly due to their software/platform. However, it has very high minimums for service fees, that penalize small organizations and very high increases to medical plans (at least 18% per year). Service is also inconsistent as support is provided by rotating staff and it is not always personalized to the issue the company is experiencing.

TriNet Feature Ratings

8.4
Employee demographic data
9
Employment history
9
Job profiles and administration
9
Workflow for transfers, promotions, pay raises, etc.
9
Organizational charting
9
Organization and location management
5
Compliance data (COBRA, OSHA, etc.)
9
6.0
Pay calculation
6
Off-cycle/On-Demand payment
3
Benefit plan administration
3
Direct deposit files
9
Salary revision and increment management
9
Reimbursement management
Not Rated
6.3
Approval workflow
8
Balance details
2
Annual carry-forward and encashment
9
10.0
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
10
Employee recognition
10
Asset Management ()
Not Rated
Not Rated
Report builder
Not Rated
Pre-built reports
Not Rated
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
8.3
Performance plans
6
Performance improvement plans
7
Review status tracking
10
Review reminders
10
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Comments

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