Item: TriNet
Rating: 4
Author: Verified User

Use Cases and Deployment Scope

TriNet is our HR provider and handles benefits enrollment and payroll.

Pros and Cons

Software
Information Sharing

High and Many Unexpected Costs
Lack of Consistency / High Turnover
Yearly Increases to benefits 18% or higher

The technology platform is a great one-stop-shop, but the service is inconsistent [with] the rotating individuals who answer questions/provide support. Service is also not always detailed/supportive enough, especially if extra help or guidance is needed (i.e. answers are standard).

Usability

The platform is a great tool.

Return on Investment

We have been able to meet the basics of our HR / payroll needs
Experts are readily available

COVID-19 Support

Information dissemination about changing laws and guidelines has been strong.

Key Insights

Do you think TriNet delivers good value for the price?

Are you happy with TriNet's feature set?

Yes

Did TriNet live up to sales and marketing promises?

Did implementation of TriNet go as expected?

Would you buy TriNet again?

Likelihood to Recommend

TriNet is very useful for companies [that] do not have their HR/payroll departments - mainly due to their software/platform. However, it has very high minimums for service fees, that penalize small organizations and very high increases to medical plans (at least 18% per year). Service is also inconsistent as support is provided by rotating staff and it is not always personalized to the issue the company is experiencing.

Great platform but unaffordable!

Overall Satisfaction with TriNet