Item: TriNet
Rating: 9
Author: KELVIN LOW

Overall Satisfaction with TriNet

Use Cases and Deployment Scope

I'm currently using Trinet as my PEO. As a new start-up entity in the USA, I was looking to select a PEO partner which is able to help me grow the team here. My key requirement is full end to end services for the PEO partner and Trinet fits the need well

Pros and Cons

Pros

Payroll
Customer support
Benefits
Reporting

Cons

Onboarding process
Training

Support Rating

Great customer service especially chat support. Good knowledge of the support team and so far been able to address any issues/questions from my end.

Usability

Very friendly platform and mobile app interfaces.

Return on Investment

great Benefits administration - smooth onboarding
Efficient payroll system including necessary invoicing and also interfacing with other platforms (eg QBO)

COVID-19 Support

N/A

Key Insights

Do you think TriNet delivers good value for the price?

Yes

Are you happy with TriNet's feature set?

Yes

Did TriNet live up to sales and marketing promises?

Yes

Did implementation of TriNet go as expected?

Yes

Would you buy TriNet again?

Yes

Likelihood to Recommend

Trinet has been a very dependable PEO partner and has a very established infrastructure and online portal which is very critical during this time of remote working. Their mobile app is also excellent. I benchmarked both ADP and Trinet and decided to proceed with Trinet after sitting through their demos during the engagement stage.

Thinking of using ADP? stop - take a look at Trinet, you will not regret it!