A strong HR package for small business.
December 15, 2021

A strong HR package for small business.

Anonymous | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Overall Satisfaction with TriNet

HR platform for the company. Payroll. Benefits. We do not use the retirement package offered by TriNet. But TriNet deducts payroll earmarked for retirement. We show vacation days, but we use the predecessor system for managing user allotment.

Pros

  • Easy access to information.
  • Management reports are available.
  • Many highly skilled technical / service contacts.

Cons

  • A recent problem with retirement deductions for 50+ SICUP. This took about six weeks to resolve with many iterations. Some of the service agents were good, some were not as good. The problem started with a TriNet software enhancement that was faulty.
  • Connect360 is helpful for some cases, but there can be slow responses.
  • The above points make us want more personal contact. That said, prior to Connect360, we have shuffled through a new service rep annually.
  • Service fees are very high, especially for a mostly automated process. TriNet has helped us with some rebate options. Competitors offer a lower price package (nominally similar).
Generally, the service team is very competent on a broad set of topics. We had a recent case with a leave of absence, and they guided us well through a challenging process. For this, we were given a specialist. Similar, with a retirement deduction problem. After some challenges, we were connected to a senior manager and the process was streamlined. Although the follow-on implementation by other staff still had problems.
The software and reports are clear. As a manager, I can obtain needed information quickly.
  • Trinet facilitates employee privacy issues, by not having to submit certain information to their manager.
  • Trinet insurance premiums are lower than available to us before when we did not have a 50% concentration of employees in one state.
Webinar and newsletters.

Do you think TriNet delivers good value for the price?

Not sure

Are you happy with TriNet's feature set?

Yes

Did TriNet live up to sales and marketing promises?

Yes

Did implementation of TriNet go as expected?

Yes

Would you buy TriNet again?

Yes

TriNet is well suited for a company with staff that is based in many states. They have a [good understanding] of compliance issues and also handle insurance for all states.

TriNet Feature Ratings

9.2
Employee demographic data
10
Employment history
10
Job profiles and administration
9
Workflow for transfers, promotions, pay raises, etc.
9
Organizational charting
9
Organization and location management
8
Compliance data (COBRA, OSHA, etc.)
Not Rated
9.3
Pay calculation
10
Off-cycle/On-Demand payment
8
Benefit plan administration
8
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
10
8.0
Approval workflow
8
Balance details
8
Annual carry-forward and encashment
Not Rated
9.2
View and generate pay and benefit information
9
Update personal information
10
View job history
10
View company policy documentation
9
Employee recognition
8
Asset Management ()
Not Rated
9.0
Report builder
10
Pre-built reports
9
Ability to combine HR data with external data
8
Integration with other HR capabilities ()
Not Rated
8.0
Performance improvement plans
8
Review status tracking
Not Rated
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
9.0
New hire portal
10
Manager tracking tools
8
Performance and Goals ()
Not Rated
Recruiting / ATS ()
Not Rated

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