All Your HR Needs in 1 Place
April 11, 2022

All Your HR Needs in 1 Place

Becky DeFigueiredo | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with TriNet

TriNet is the PEO we employ. We are a relatively small company with less than 15 employees. Before using TriNet, we outsourced our HR needs to almost five different companies between payroll, employee legal questions, benefits, workers comp insurance, 401k, etc. It has been nice to have all of our HR needs met by one company. It has also allowed our employees greater opportunities with better benefits than we could have provided as a small company.

Pros

  • The app is user-friendly.
  • They provided multiple trainings during Covid which was incredibly helpful when everyone was trying to figure out PPP.
  • Their communication and response have gotten much faster.

Cons

  • The build a report feature is still limited and doesn't provide as many options as I'd like.
  • Their chat feature is good, but sometimes it takes so long to get to an actual person and past all the automatic robot questions.
Their email responses have gotten much faster in the last year or so. I enjoy using the chat feature. Once I'm speaking to a representative they are helpful and can point me in the right direction.
Some of our employees are older and no one has had a problem using TriNet. It's very user-friendly for all levels.
  • Most of our employees work remotely over multiple states, TriNet has helped us stay compliant with state laws for every one of our employees.
  • Time spent on HR tasks has been reduced significantly since I know it is in good hands.
  • Employees have easy access to their paychecks, W2s, payroll schedule, etc.
All of the trainings on applying for a PPP and applying for PPP forgiveness were incredibly helpful. As rules were constantly changing, TriNet was staying caught up on the daily updates and keeping us aware. There was one training where they started off with, "This was updated just this morning so let's explain it..."

Do you think TriNet delivers good value for the price?

Yes

Are you happy with TriNet's feature set?

Yes

Did TriNet live up to sales and marketing promises?

Yes

Did implementation of TriNet go as expected?

Yes

Would you buy TriNet again?

Yes

We had to use five products to equal 1 TriNet. It's so nice to have all our HR needs covered by one company we trust.
I would say TriNet is well suited for smaller companies who want to outsource all of their HR needs under one umbrella and provide their employees with greater benefit options than they would have otherwise. If a company were large enough to have an HR representative, then I don't think it would make sense to also pay for TriNet's services. I'm in the Admin field, but I'm not an HR expert and TriNet has been incredibly patient with all my questions. They've always given me the information I needed to succeed.

TriNet Feature Ratings

10.0
Employee demographic data
Not Rated
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
Not Rated
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
9.7
Pay calculation
10
Off-cycle/On-Demand payment
8
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
10
10.0
Approval workflow
Not Rated
Balance details
10
Annual carry-forward and encashment
10
10.0
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
10
Employee recognition
Not Rated
Asset Management ()
Not Rated
6.0
Report builder
4
Pre-built reports
8
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
10.0
New hire portal
10
Manager tracking tools
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
10.0
Job Requisition Management
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
10

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