Makes payroll and benefits possible for small businesses
August 20, 2024

Makes payroll and benefits possible for small businesses

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with TriNet

Payroll, benefits offerings, PTO management, employee information management

Pros

  • Communicating compliance updates/information with the company administrators on a weekly basis
  • Providing a way for us, as a small business, to offer benefits to our employees
  • The platform is user friendly and easy to navigate

Cons

  • Sometimes with new features/tools, it seems that they have not been thoroughly tested from a user's perspective
  • I find the reporting/analytics tool to be confusing and not easy to use
  • Sometimes the customer service is not what we would like - sometimes takes several back and forth communications to get a complete answer/resolution
  • We have grown from about 10 employees when we started using TriNet to about 35 now and we would not have been able to manage payroll or offering benefits to these employees without TriNet
  • We have relied on TriNet for information as employee questions have come up for the first time - for example, we looked to TriNet for information and guidance when an employee asked for accommodations under the ADA. They provided some forms and guidelines/checklists on how to address this with the employee.
I find the platform to be very usable for the majority of my tasks. However, I have not used another similar platform to use as a basis for comparison. I do find the reporting/analytics tool to be difficult to use.
Our satisfaction with the support has waned over the years. When we first started using TriNet we were assigned a specific person as our contact for all questions. She was wonderful! However, we were then moved to several different contacts who did not meet our expectations. Then, TriNet introduced the Connect email and phone number for all questions/issues - since then we have had definite issues with getting complete and accurate answers to our questions the first time.
I think we utilized some articles and guidelines during the main years of the pandemic, 2020-2021, but nothing recently I don't think.

Do you think TriNet delivers good value for the price?

Not sure

Are you happy with TriNet's feature set?

Yes

Did TriNet live up to sales and marketing promises?

Yes

Did implementation of TriNet go as expected?

Yes

Would you buy TriNet again?

Yes

We like that it is accessible for a smaller company like ours - it provides a way for us to handle payroll, offer benefits, and manage employee information. So the services and platform itself has been what we need. However, the customer service is not always to our satisfaction.

TriNet Feature Ratings

8.0
Employee demographic data
8
Employment history
9
Job profiles and administration
7
Workflow for transfers, promotions, pay raises, etc.
8
Organizational charting
8
Organization and location management
8
Compliance data (COBRA, OSHA, etc.)
8
8.8
Pay calculation
9
Off-cycle/On-Demand payment
8
Benefit plan administration
9
Direct deposit files
9
Salary revision and increment management
9
Reimbursement management
Not Rated
8.3
Approval workflow
9
Balance details
8
Annual carry-forward and encashment
8
7.8
View and generate pay and benefit information
8
Update personal information
8
View job history
8
View company policy documentation
7
Employee recognition
Not Rated
Asset Management ()
Not Rated
3.5
Report builder
3
Pre-built reports
4
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
7.0
Performance plans
7
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
6.0
Corporate goal setting
Not Rated
Individual goal setting
6
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Comments

  • Kenyatta Maxwell | TrustRadius Reviewer
    Kenyatta Maxwell
    (Vendor Representative) commented a year ago
    Thank you for sharing your experience as a TriNet customer. We are happy to hear you are enjoying our user-friendly platform, support, and HR platform. We appreciate your insight into our technology enhancements and services, as feedback from our customers helps us to continue to provide HR solutions to meet your changing needs. If you have any open issues, we can help you to resolve them, please email us at social media at TriNet dot com. Thank you.

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