GP Review
Updated February 13, 2026

GP Review

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with TriNet

Our main use in Trinet is payroll, PTO and benefits. We do not have to manually track attendance and time off as employees can put in their own requests. Employees can easily see their vacation requests and remaining time off. TriNet has made this easy by either using the computer or using their app.

Pros

  • Payroll
  • Reports
  • Support

Cons

  • PTO assigned at the beginning of each year is always messed up.
  • TriNet ask for 15 business days to resolve an issue. If the issue is only partly resolved, the "clock" starts over with another 15 business days.
  • Need a more friendly user applicant tracking system.
  • No negative impact that we were not able to overcome with little or no difficulty.
  • It has helped with our PTO tracking.
  • It has helped make our payroll easier to handle.
There are still some minor issues that I have mentioned earlier but overall, it's a good system.
They normally contact you within 24 hours. Having dedicated contacts for various areas have been a tremendous help. These dedicated contacts for HR, payroll and benefits makes it a lot easier to communicate issues as they are familiar with issues/concerns that you have discussed in the past and you have a repour with them.
TriNet offered another medical provider.

Do you think TriNet delivers good value for the price?

Yes

Are you happy with TriNet's feature set?

Yes

Did TriNet live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of TriNet go as expected?

I wasn't involved with the implementation phase

Would you buy TriNet again?

No

TriNet has a lot to offer. More things than I realize until unfortunately a problem pops up and TriNet helps me resolve it and I realize that I've been doing it all wrong or that there was valuable information that I could have been using. Even after 2 years, I'm still learning the things that TriNet has to offer.

TriNet Feature Ratings

7.1
Employee demographic data
9
Employment history
8
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
7
Organizational charting
4
Organization and location management
6
Compliance data (COBRA, OSHA, etc.)
8
8.3
Pay calculation
8
Off-cycle/On-Demand payment
8
Benefit plan administration
8
Direct deposit files
8
Salary revision and increment management
9
Reimbursement management
9
7.0
Approval workflow
7
Balance details
7
Annual carry-forward and encashment
Not Rated
8.8
View and generate pay and benefit information
9
Update personal information
9
View job history
9
View company policy documentation
8
Employee recognition
Not Rated
Asset Management ()
Not Rated
7.0
Report builder
7
Pre-built reports
7
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
7.7
Job Requisition Management
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
7
Applicant Tracking
8
Notifications and Alerts
8

Using TriNet

Evaluating TriNet and Competitors

Yes - Insperity. The health care provider did not provide what we needed.
  • Scalability
  • Integration with Other Systems
  • Ease of Use
Medical provider and cost
A more in depth review of rates.

TriNet Implementation

  • Implemented in-house
Change management was a big part of the implementation and was well-handled - Provide more one on one training as needed.
  • I was not part of the implementation.

TriNet Training

  • Online Training
There were a lot of information that we had to learn about as we went.

Configuring TriNet

TriNet Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None

Using TriNet

ProsCons
Like to use
Relatively simple
Consistent
Quick to learn
Convenient
None
  • PTO approvals
  • Payroll
Yes - Good

TriNet Reliability

Not sure of its scalability
Good response time
Good performance

Integrating TriNet

Relationship with TriNet

I was not part of the implementation process
I was not part of the implementation process
n/a
I was not part of the implementation process
I was not part of the implementation process

Upgrading TriNet

Comments

  • Kenyatta Maxwell | TrustRadius Reviewer
    Kenyatta Maxwell
    (Vendor Representative) commented 2 years ago
    Hi, thank you for being a TriNet customer. We appreciate your balanced feedback.

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