Item: TriNet
Rating: 9
Author: Victoria Falconnier, CPA

Overall Satisfaction with TriNet

Use Cases and Deployment Scope

We use TriNet for our HR related needs. TriNet assists with the onboarding, benefits research and payments to benefit vendors, payroll, and time tracking. They also track and provide reports for our financial division to be able to accurately apply the payroll related expenses to the correct GL allocation. TriNet also provides some tips and guidance on HR related issues such as wage and HR laws across different states.

Pros and Cons

Pros

Payroll Processing accurately and timely
Basic Time Tracking
Expense Reimbursement (We don't use this but are experimenting)

Cons

Time Clock More User Friendly
On Staff Admin ability to assist employees is slightly less than I'd like. I don't like being told to have the employee contact for platform issues. I'd like to advocate more for my employees.
Expense Reimbursement better integrated with the payroll functionality.

Return on Investment

Stay within HR Compliance - when the new laws about Salary change came into effect I received an email on impacted employees and how to address.
More involvement in employee benefits. With greater benefit selection more employees were able to find plans that suited their needs.
The TimeClock took a little time to get used to. It is still a little frustrating at times for hourly employees to be able to track how many hours they actually have for the week/pay-period. The off the clock meals count towards "hours" and employees have to subtract that out to be able to see what they need for the rest of the week.

Usability

TriNet is very useable. I like that all integrations are in the same location even though they do take you to different sites and locations to get the actual integration.

I also like that I can flip between employee and administration view with just a click of a button, and it doesn't take me to a whole new site. The one issue with this is I find it challenging to be able to share my username/password with my spouse because I don't want him to inadvertently view other employees Personal Information.

Support Rating

I like that TriNet has self-managed support where employees can call in if they are having issues with the site. This allows greater freedom for my employees to be able to solve their own issues and gives them some skin in the game. The one issue is that if I see the platform is having the same issue for multiple employees it is challenging for me as the administrator to step in and see if I can get to the root of the issue, and this causes the issue to continue to occur.

COVID-19 Support

We were not with TriNet during the COVID-19 Pandemic. There was no support.

Alternatives Considered

We used a company Questco for our PEO before TriNet. I really like TriNet's platform for general HR related items more than QuestCo's. TriNet's benefit selections for our employees was a lot better as well. The timeclock with QuestCo was better.

Key Insights

Do you think TriNet delivers good value for the price?

Yes

Are you happy with TriNet's feature set?

Yes

Did TriNet live up to sales and marketing promises?

Yes

Did implementation of TriNet go as expected?

Yes

Would you buy TriNet again?

Yes

Other Software Used

Sage Intacct, BriteCore, Microsoft 365

Likelihood to Recommend

TriNet is very well suited for small companies that work in multiple states that need payroll assistance. Truthfully without TriNet our company would not be able to have 22 employees in 4 different states. We do not have the internal expertise or bandwidth to be able to have our own HR department.

TriNet Feature Ratings

Comments

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Good PEO for Small Multi-State Company