Why we moved to TriNet
August 21, 2024

Why we moved to TriNet

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with TriNet

We moved to TriNet after using another PEO over 2 years ago. We first embarked on a PEO due to the increasing benefits cost and limitations of being a small company (20 ees). The PEO model met our needs. However after 2 years with another PEO, while the savings were there, the platform caused many headaches. A simple change of 401K contribution rate created a headache and simple pennies on equity compensation was a mess. TriNet solved both of these problems by being more flexible and understanding. We went through a few hiccups our first year, but now things are running very smoothly.

On top of this, our benefits costs were reduced when we first moved to TriNet and the renewal rates have been very reasonable, with some costs even decreasing so our year over year costs have decreased/stayed the same, which was unheard of previously.

We look forward to our continued partnership with TriNet.

Pros

  • Platform is easy to use
  • Having a dedicated payroll person has been great
  • Self service for employees

Cons

  • It would be nice to be able to talk to someone instead of ONLY being able to email (LOA)
  • I find the knowledge pages are always updated as there are platform changes, making it hard to find some things
  • The onboarding process is much easier, especially now that new hires can enter their own SSN and birthdate. I never understood why I had to enter this information.
  • Allows employees to see payment history and W2 information.
  • Employment verification is much easier and out of my hands.
The system is very easy to use. Like I noted earlier, we had some early issues, that have been resolved and we still do have issues especially around terminations and equity comp payrolls, but they do get resolved. Our payroll liaison keeps track of open issues and makes sure they are resolved.
Sometimes when using Contact TriNet, it takes a while for resolution and sometimes I feel they don't fully understand the issue and get a non-answer. Put repeated contact gets is resolved.
Honestly we didn't really need any support.
Our pain points were resolved by moving away from Insperity as noted previously and overall costs decreased.

Do you think TriNet delivers good value for the price?

Yes

Are you happy with TriNet's feature set?

Yes

Did TriNet live up to sales and marketing promises?

No

Did implementation of TriNet go as expected?

Yes

Would you buy TriNet again?

Yes

For a small company, it makes sense as you can offer many more benefits to your employees than with the resources of a PEO

TriNet Feature Ratings

5.3
Employee demographic data
Not Rated
Employment history
8
Job profiles and administration
7
Workflow for transfers, promotions, pay raises, etc.
Not Rated
Organizational charting
2
Organization and location management
4
Compliance data (COBRA, OSHA, etc.)
Not Rated
9.0
Pay calculation
10
Off-cycle/On-Demand payment
10
Benefit plan administration
8
Direct deposit files
9
Salary revision and increment management
8
Reimbursement management
Not Rated
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
8.3
View and generate pay and benefit information
9
Update personal information
9
View job history
Not Rated
View company policy documentation
7
Employee recognition
Not Rated
Asset Management ()
Not Rated
6.0
Report builder
5
Pre-built reports
8
Ability to combine HR data with external data
5
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
8.0
New hire portal
8
Manager tracking tools
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
6.0
Job Requisition Management
5
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Applicant Tracking
7
Notifications and Alerts
6

Using TriNet

20 - Engineering employees, marketing employees, G&A employees
1 - Finance department of 1

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