TriNet PEO Product Review

Time & Labor Management (TLM) Platform - the TLM and main platform do not sync. So when an employee requests PTO, it doesn't appear on their timecard, only the platform. It is also has limited codes, so you can't write in codes such as "Sick No Pay" or "FMLA" for easy tracking. People get used to it, but it is something I have to walk new hires through and has been a pain point for our managers/supervisors. I really hope in the future these platforms sync. The positive the Customer Service team is eager to help provide reporting solutions and help where they can.

PTO Function - the PTO function can sometimes be confusing to employees. Your time doesn't deduct until it has been paid and can be difficult to calculate at times. There is an estimate balance calculator that is helpful, but requires additional training to show employees how to use it instead. The PTO customer service team is so busy that it can take up to 15 business days for a response/solution - once you work with someone they are great, but the wait time can be very frustrating. I think this is a team that could use more staff in the future - as a company, 15 business days is way too long of a response time.

Implementation - TriNet's implementation process as a whole was a very positive experience. We had a great implementation specialist and sales representative that answered every question and tried to make the transition smooth. Where there is a gap is when you are passed over to your permanent team - our experience felt very abrupt, I'd recommend TriNet scheduling a group welcome meeting with the Implementation Team and permanent team to explain everything.