NYTM TriNet Review

Our organization signed up with TriNet last year as a PEO in order to take advantage of their network for benefits administration and gain access to preferable group pricing. Payroll administration has been relatively simple, and I can typically process our biweekly pay runs for approx 50 employees in under an hour (this is a huge upgrade from other systems I've used that took much longer). This does require some buy-in and training with our managers but it's been relatively painless. I don't love that we can't make changes to our leave plans or process terminations in real time, but rather we need to submit tickets and wait for someone at TriNet to acknowledge, review, and process these requests. Terminations are quick but altering a paid leave plan takes an inexplicably long time (12 weeks and counting so far, for an attempt to move employees from earning 6 sick days to 12 sick days per year??). Open enrollment was simple and the assistance for employees was very useful. I'm less happy about the rates we got from our carriers but I understand this is mostly beyond TriNet's control.

I will say that I am always able to get someone on the phone or email almost immediately. I remember interminable wait times using other platforms, and that has never been an issue with TriNet.

Overall a strongly positive experience with the few drawbacks mentioned above.

Effectively managed the additional paid leave required by the state. We only started using TriNet in late 2023 so we did not require support during the onset and height of the pandemic, shutdowns, etc.