Pros and Cons of TriNet
August 20, 2024

Pros and Cons of TriNet

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with TriNet

Our organization is small, but TriNet still works great for our company. We are able to complete payroll with ease, keep employee records organized, and make our benefits accessible and easy to navigate for all employees. TriNet is great at also educating employees and the employer. Whenever I have a question, TriNet is ready with a solution or answer.

Pros

  • Easy payroll processing
  • Organized employee data and reports
  • Lots of features (I don't even use them all!)

Cons

  • Takes a few days to hear back on questions or concerns
  • Sometimes information provided is misleading
  • Features could be easier to find (more user friendly)
  • Stay within HR compliance
There are a lot of features on TriNet which is great, but because of all of the features it seems like some of the user-interface is less-important to the platform. I don't know everything TriNet does, and sometimes it is a little hard to find what I am looking for because of everything.
The live-chat is fast at responding, but it takes several days (if not a week or more) for my more complex problems to be solved or responded to.

Do you think TriNet delivers good value for the price?

Not sure

Are you happy with TriNet's feature set?

Yes

Did TriNet live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of TriNet go as expected?

I wasn't involved with the implementation phase

Would you buy TriNet again?

Yes

TriNet is probably best for larger companies, although our smaller company uses it and it works well for us. We only use TriNet for our full-time employees, although we could use it for our part-time or contracted employees too.

TriNet Feature Ratings

7.6
Employee demographic data
7
Employment history
8
Job profiles and administration
7
Workflow for transfers, promotions, pay raises, etc.
9
Organizational charting
6
Organization and location management
8
Compliance data (COBRA, OSHA, etc.)
8
8.8
Pay calculation
9
Off-cycle/On-Demand payment
9
Benefit plan administration
8
Direct deposit files
9
Salary revision and increment management
9
Reimbursement management
9
7.3
Approval workflow
8
Balance details
7
Annual carry-forward and encashment
7
8.3
View and generate pay and benefit information
8
Update personal information
9
View job history
8
View company policy documentation
8
Asset Management ()
Not Rated
8.5
Report builder
8
Pre-built reports
9
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
5.5
New hire portal
5
Manager tracking tools
6
Performance and Goals ()
Not Rated
Recruiting / ATS ()
Not Rated

Comments

  • Kenyatta Maxwell | TrustRadius Reviewer
    Kenyatta Maxwell
    (Vendor Representative) commented a year ago
    Thank you for being a valued TriNet customer. We are delighted to hear that our HR platform has helped you with payroll, compliance and onboarding. Additionally, we are happy to escalate any open issues you may be having. Please email them to social media at TriNet dot com and we will make sure you get a quick response.

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