TrustRadius - Easy to use, compare, and navigate
Alex Kim | TrustRadius Reviewer
April 22, 2018

TrustRadius - Easy to use, compare, and navigate

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with TrustRadius for Buyers

I’ve used Trustradius for Buyers to see what others are thinking about while evaluating different software. Most recently I was comparing Totango to Gainsight and other customer success platforms to see what users were saying about them. I was an evaluator, though I didn’t have the final say, I was a big part of implementing and giving feedback to what we purchased.
  • To understand my options (i.e. build my short list or long list)
  • To compare products
  • To confirm my decision
  • To see what other users think of the product I am currently using
Yes, it’s always a plus to know what current users are saying about products, what features are great and what could be improved upon, as well as how they feel about the service they are receiving. TrustRadius for Buyers has all of that.
I look for honest feedback and like the anecdotal approach to one's experience, for instance, a time they had such a problem and how the support team helped them out to fix it. I like users who are hands on and you can tell when they are writing it. Critical feedback is also great because you can put yourself in their shoes and see what the outcome was.
I definitely like demos, and talking to salespeople can be pretty enlightening at times but also dreary because it comes with a certain selling attitude. Reading reviews of people who actually used a product can give you a good look at the pros and cons of what you might be walking into.
  • There’s quite a bit of detail in the reviews and you can easily find the ones you are interested in reading
  • It’s easy to compare software
  • Easy to use UI
  • I always wondered what the man who is staring at you, saying things while writing reviews. I don’t feel he adds value.
Gartner Magic quadrants as well as Gartner reviews, and G2Crowd are two other sources that I look through, but I do like TrustRadius the best, possibly because they seem to encourage you to write more.
It feels like the reviews are a bit more detailed than others, but in general, I find things easy to find and pleasant to use.
I use it to find pain points but also to reconfirm my decision. In the end, I usually go off of what I am experiencing while trying the product, but oftentimes you can see warning signs regarding support or features, and user reviews can help to confirm these suspicions.
It’s a great website for comparing software and I haven’t found anything negative about it.