April 24, 2018
Score 10 out of 10
Overall Satisfaction with TrustRadius for Buyers
My company needed a new HRIS solution that was fully integrated with payroll, HR, timekeeping, onboarding - the whole 9 yards. Finding a company that would meet our requirements took quite a bit of time. I spent hours doing demos and researching products.
- To understand my options (i.e. build my short list or long list)
- To compare products
- To validate vendor claims
- To confirm my decision
- To find evidence to support my recommendation to colleagues or my client
- To see what other users think of the product I am currently using
I pulled a comparison of the three products that seemed to be the best options for my company and used that chart in my presentation to the President and Controller. I used TrustRadius along every point of the process. When I would learn about a new product I would check TrustRadius. When I was ready to compare products, I used TrustRadius. When I made my presentations, I pulled user reviews from TrustRadius and added them to the proposal.
I look for well-balanced reviews from actual users that were not written in what seems to be a heightened emotional state. I look for reviews that share why the decision was made to purchase the software, what the implementation experience was like and what the user experience over time has been like. I appreciate reviews that share the positives and negatives though I distrust reviews that are 1 star with comments that say everything was awful. These tend to be expensive purchases and there had to be something one liked about the software to begin the implementation and user process... so it's hard to image there is nothing good about the system. One star may be deserved but some clear reasons need to be described.
Reviews are invaluable. I always ask for references but you know the software vendor will not give you the name of a negative reference! So online reviews help show potential weaknesses and sharpen the questions that need to be asked of the vendor before signing a contract.
- Ability to review just about any piece of software out there!
- Their persistence in seeking out software users to do the reviews so TR users have a wide range of reviews to peruse.
- Both positive and negative elements of the software are reviewed.
- Easier comparison chart that is printable for presentations.
- Ability to more clearly see what modules a company offers within their HR software. It's difficult to determine sometimes if the software is payroll only, timekeeping only, payroll and HR but not applicant tracking and onboarding, etc.
Also looked at G2.com, financesonline.com, capterra.com and softwareadvice.com. I like G2's grid - it seemed to include more software than the one on TrustRadius. I like that FinancesOnline provided their own score. That helps balance out the user scores. Capterra has these great speedometer type graphics that make the data easy to read. SoftwareAdvice does not allow you to search for a specific company and is difficult to use.
I like TrustRadius. I like the depth of the reviews, the TrustMaps and the ease of navigation. G2 offers many of the same features. I think TrustRadius is easier to read and use than FinancesOnline and Capterra. The user interface on TrustRadius is great.
I use the reviews to take pointed questions back to the vendors. All the vendors have been very aware of their online reviews. :) The vendors had ready answers but I still appreciated the chance to dig and probe deeper into the software. I also use the reviews to help set realistic expectations. No software will solve 100% of an individual business's needs. So it's only prudent to make sure I know how the software will benefit us and where it will not be able to help.