Reviewing Reviews
October 24, 2018

Reviewing Reviews

Lauren Nowak | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with TrustRadius for Buyers

We are looking for a non-profit donor management system. I am in charge of purchasing this platform. My systems administrator also assists in this process. Our current donor system is cumbersome but does a lot for us. We are looking for a system that runs reports, can email, print letters, and calibrates with the U.S. Post Office.
  • To understand my options (i.e. build my short list or long list)
  • To compare products
  • To determine what to ask a vendor
  • To confirm my decision
The reviews were great. I loved seeing the quantity and star rating. I also really appreciated the initial blurbs about each company. I can narrow down my search based on the first quick section of each company. It was also helpful to see them compared to each other in a streamlined page.
Reviews should be as objective as possible. They should highlight factual information based on actual usage inside a company. Reviews that are full of hyperbole or scant of valid information cause me to look past them. I value evidence and experience from a company's user in concise, but well-written verbiage.
Having reviews show that the product has been used and vetted by actual companies. When a review is written by the product's creator, it tends to be biased. Having user reviews helps tremendously to see what companies have benefited from and what they needed differently. It is important to me as a buyer to have this information before making a large purchase.
  • A concise list of companies
  • Visually easy to read
  • Having reviews of each company
  • With companies less than 10 reviews, please say there is not enough data to recommend.
  • Rank them from top review to bottom.
  • Have the companies write their blurb, not stock blurbs from TrustRadius.
I planned to call the companies, collaborated with my colleagues, and visited each website. We will start trial periods for each. We will also do a cost-analysis. Reviews will work in tandem with these resources. They will aid, but will not make the ultimate decision for our non-profit company for donor management software.
TrustRadius is a good site because it vets the people who writing reviews. It also calls for sane, purposeful responses. Sites like Amazon or Internet-based selling websites do not vet and because of it have crazy responses. TrustRadius is clean, easy to understand, and helpful in making a purchase for our non-profit company.
TrustRadius is a great company that I will use again when comparing companies or products. It is very thorough and well-thought out. The interface is easy to use and the comparisons are easy to make. The only recommendation I would have is to rank them from highest to lowest or by a filter of some kind.