A Review on Reviews
February 01, 2019
A Review on Reviews
Score 10 out of 10
Overall Satisfaction with TrustRadius for Buyers
As Chief Editor and a founding member of Open Dialogue, Ideas, and News (ODIN), part of my duty is managing content direction and keeping track of the editing process. To keep things on track, I knew I needed to utilize a capable but relatively simple project management software so that my team could contribute to the process without unduly burdening themselves. TrustRadius was very helpful when it came to researching which software to use because I knew I could trust their reviews to be from real people who actually had experience with the products.
- To understand my options (i.e. build my short list or long list)
- To compare products
Being able to see how much research each tool had so I knew what kind of sample size I was working from with regards to the validity of reviews was very reassuring. Specifically, the pros and cons provided from individual user reviews were the most helpful features of the site from my experience. They enlightened me to the capabilities and limitations of products that aren't usually mentioned by the product parent companies.
I enjoy listed pros and cons in my reviews as well as a description of what the reviewer uses the product for, so I can know how applicable their experience is to my situation. I for one don't put too much stock in a product's star rating, as it's a pretty ambiguous scale.
Reviews are essential because they can reveal limitations in products that may be glossed over in the product descriptions.
- Reviewer Accountability, the fact that reviews are linked to your business profiles
- Having a multitude of ways to view review information
- Having product competitors and alternatives listed with the reviewed item
- It's somewhat hard to find the about section on the website. I really didn't know what I was interacting with in terms of site purpose at first.
- I think what you provide is good but not enough people know about it. Increasing brand awareness is something I think could be worked on.
Tech review blogs were my main source of research and comparison. That source does (usually) provide more of a user story, but the information contained in TrustRadius reviews was much more compelling and helpful.
TrustRadius is the only pure review site I use. I do check reviews on product pages but I know that those can be paid for and so little trust is put in them.