Value added reviews
Lashawn Brown | TrustRadius Reviewer
January 29, 2019

Value added reviews

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with TrustRadius for Buyers

I was researching and comparing accounting software. TrustRadius offered me an opportunity to review the pros and cons of a variety of software and provided user feedback. I plan to use the information received to recommend software to my manager to bring accounting functions to modern standards.
  • To understand my options (i.e. build my short list or long list)
  • To compare products
  • To find evidence to support my recommendation to colleagues or my client
  • To see what other users think of the product I am currently using
I had some knowledge of what software would accomplish the functions I was looking to update and using that knowledge I did a general search. Additionally, I reviewed profiles for similar products/software.
I prefer reviews to be as detailed as possible. I'm interested in knowing if the sales team is helpful or not, and if the overall customer service is average or excellent. Additionally, I am interested in current customers' experience with the implementation of software, the actual use of the product and their opinions on what works and what could use improvement.
Reviews allow current customers to give feedback and to express their views of products. Potential customers can then use the reviews provided to make informed decisions, ask additional questions, move forward with recommendation, and schedule demonstration.
  • Detailed descriptions
  • Reviews
  • Ratings
  • It would be helpful if users can mark whether or not the review was helpful
  • The ability to sort reviews based on date
I did a general search for each of the software I was interested and reviewed several sites. The reviews posted on TrustRadius were more in-depth reviews.
I had a pleasant experience using TrustRadius for my research, it allowed me to conduct other searches and comparisons.
TrustRadius provides a good service for allowing potential customers to research products/services.